Bilingual Contact Center Agent

7 months ago

Mississauga, Canada MSC Cruises (Canada) Limited Full time

**Bilingual Contact Center Agent (English & French) - Hybrid**

- **WHO ARE WE? **_

**We are a Family Company. **The commitment of the founding Family inspires us with dedication and trust, increasing our sense of belonging.

**We have passion. **We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles.

**We are in continuous evolution. **Our tradition, expertise, professionalism, and ambition drive the Company's fast and sustainable growth. We strive for the most innovative solutions to embrace change, always respecting safety and the environment.

**We believe in equal opportunities. **Our mission is to provide our people with personal fulfillment and enrichment. We are committed to sharing our knowledge, delivering training and support enabling our people's professional growth.
- **We ensure fair opportunities providing long-term career development, embracing diversity, and valuing all cultures.**_

**We care for people. **We believe that each person brings unique value.We develop authentic relationships built on ethics, respect, and team spirit. We truly care about the satisfaction and loyalty of our guests and employees.

**Sustainability. **We work closely with leading technology companies, shipyards, and fuel providers to push the boundaries of what is possible. We are determined to accelerate our transition toward net zero emissions by 2050.
- ._
- **THIS JOB IS FOR YOU IF **_
- You pride yourself on arriving to work on time.
- You know how to think and act in a sequential fashion—priorities first, then everything else.
- You love being the go-to person in the Organization.
- You shine when you know you’re giving it your all.
- The words “I can’t” don’t exist in your vocabulary.
- You help the organization run like a well-oiled machine.
- ._
- **HERE IS WHAT AN ORDINARY DAY OF WORK MIGHT LOOK LIKE**:_

As a Bilingual Contact Center Agent (English & French) at MSC Cruises, you’ll play a pivotal role in ensuring exceptional customer experiences. Your typical day will be a dynamic blend of communication, problem-solving, and collaboration. Here’s a glimpse into what an ordinary day of work might look like for you:
**2. Providing Information and Clarifying Procedures**:Engage with clients by explaining procedures and answering their questions with a customer-centric approach. Offer detailed information to clients, ensuring they are well-informed about our offerings and processes.

**3. Identifying and Resolving Issues**:Proactively identify customer’s needs and address them effectively, researching each issue to provide comprehensive solutions. Identify and escalate priority issues, ensuring swift resolution and customer satisfaction.

**4. Collaboration and Project Consultation**:Work closely with the team to advise and assist in adhering to MSC Cruises policies and practices related to information systems. Act as a consultant in projects, collaborating with the team to ensure project deliverables align seamlessly with deadlines.

**5. Maintaining Industry Knowledge**:Staying abreast of industry advancements and changes, consistently updating your product knowledge levels. Share insights with the team to contribute to a collective understanding of industry trends and customer preferences.

**6. Delivering Outstanding Customer Service**:Throughout the day, maintain a focus on delivering outstanding customer service, exceeding expectations at every interaction. Demonstrate a commitment to resolving customer issues and ensuring a positive customer journey.

At MSC Cruises, we value individuals who thrive in a fast-pasted environment, enjoy problem solving, and are dedicated to delivering top-notch customer service. If you’re passionate about making a difference in customers’ lives and enjoy working collaboratively with a dynamic team, we invite you to join us in shaping extraordinary experiences for our clients
- ._
- **YOU’RE GONNA NEED THIS TO CARRY OUT THIS JOB**:_

To thrive as a Bilingual Contact Center Agent (English & French) at MSC Cruises, you’ll need to bring a unique blend of skills, competencies, and experiences to the table. Here’s what we’re looking for:

- **Educational Background**:High school diploma is a fundamental requirement, showcasing your commitment to foundational education.
- **Team Player with a Great Attitude**:We value collaboration and positive energy. As a team player, you’ll contribute to a supportive work environment, bringing a great attitude to the table every day.
- **Customer Service and Travel Industry Experience**:While not mandatory, prior experience in customer service and the travel industry is considered a significant plus. Your previous exposure will give you a head start in understanding out customers’ needs and expectations.
- **Authorization to work in Canada**: Ensure that you have the legal authorization to work in Canada, as this role requires eligibil

  • Supervisor, Contact Center Operations

    7 months ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Contact Center Manager

    3 weeks ago

    Mississauga, Canada Nutri-Lawn Full time

    **About the Role**: **Nutri-Lawn is seeking a dynamic and experienced Contact Center Manager to lead and elevate our customer service operations. As a pivotal leadership role, you will be responsible for hiring, training, coaching, and developing a team of 10+ contact center representatives. Your team will manage customer support for multiple locations...

  • Bilingual Call Center Representative

    3 months ago

    Mississauga, Canada Safe-Guard Products International LLC Full time

    **Job Title**:Bilingual** **Call Center Representative - French **Internal Job Title**:Tire and Wheel Adjuster - French **Location: CA-Toronto - ON** **Job Overview**: This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. In executing the duties of the...

  • Contact Center Lead- Clinical Trial Recruitment

    7 months ago

    Mississauga, Canada AstraZeneca Full time

    **About Evinova** The Digital Health R&D Recruitment team enables better patient and healthcare professional experiences by delivering customer-centric digital solutions for clinical trials and real-world healthcare. The focus of this role is to work with platform owners, global study teams, and TAs, plus vendors to drive an enterprise-level contact center...

  • Contact Center Specialist

    1 week ago

    Mississauga, Canada HRBrain Full time

    **RANGE OF RESPONSIBILITIES** - **Must haves**: - * - Genesys - Pure Connect - Cloud CX - Cloud connect - Telephony - Contact Center - Migration - Moving On Prem to Cloud * **Job Types**: Full-time, Fixed term contract **Salary**: $60.00-$70.00 per hour Schedule: - Monday to Friday Work Location: Hybrid remote in MISSISSAUGA, ON

  • Bilingual Customer Service Agent

    2 weeks ago

    Mississauga, Canada Philips Full time

    **Job Title**: Bilingual Customer Service Agent Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...

  • Bilingual Customer Service Agent

    4 days ago

    Mississauga, Canada Philips Full time

    **Job Title**: Bilingual Customer Service Agent - French **Bilingual Customer Service Agent Front Office** **Your role**: - Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns. - Take ownership to determine customer’s requirements and recommend appropriate solutions. - Effectively...

  • Seasonal Call Center Agent

    4 months ago

    Mississauga, Canada Carter's Full time

    Seasonal Call Center Agent (Canada) **Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by...

  • Bilingual Customer Service Agent

    7 months ago

    Mississauga, Canada Ecolab Full time

    **Bilingual Customer Service Agent** Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to...

  • Seasonal Call Center Universal Agent

    5 months ago

    Mississauga, Canada Carter's Full time

    Seasonal Call Center Universal Agent (Canada) **Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community...

  • Seasonal Call Center Univeral Agent

    3 months ago

    Mississauga, Canada Carter's Full time

    Seasonal Call Center Univeral Agent (Canada) **Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community...

  • Bilingual Customer Service Agent

    4 months ago

    Mississauga, Canada Ecolab Full time

    Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive...

  • Analyst, Quality, Contact Centre

    7 months ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Manager, Estore Contact Centre Operations

    7 months ago

    Mississauga, Canada Samsung Electronics Full time

    Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture...

  • Technical Support Agent

    2 weeks ago

    Mississauga, Canada Festo Inc. Full time

    **Technical Support Agent** **Technical Support Agent** **Mississauga,ON** Reports to: Supervisor - Customer Interaction Center Summary: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical...

  • Bilingual Customer Service Agent

    7 months ago

    Mississauga, Canada EcoLab Full time

    Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual Customer Service Agent (part time)**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to...

  • Bilingual Customer Service Agent

    2 weeks ago

    Mississauga, Canada Ecolab Full time

    **Bilingual Customer Service Agent** Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual **Customer Service Agent (part time)**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a...

  • Insurance Representative

    4 months ago

    Mississauga, Canada Aggie Janiak - Desjardins Insurance Agent Full time

    **Full Job Description**: **Full Job Description: Insurance Sales Advisor** **This is a Full-time position within a Desjardins Insurance Agency selling and servicing Desjardins Insurance products** **Location: Mississauga, ON** At Aggie Janiak Insurance we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing...

  • Bilingual Customer Service Agent

    4 days ago

    Mississauga, Canada Ecolab Full time

    Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual **Customer Service Agent (part time)**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives...

  • Call Center Agent

    4 days ago

    Mississauga, Canada Hypertec Group Full time

    Be a part of the Medioh success story and its phenomenal growth. Medioh makes digital health happen at transformative scale for healthcare providers, home health agencies and insurers across the United States and Canada. Providing powerful health outcomes for a growing base of more than 100,000 patients, Medioh empowers many of the largest and most...