Lenscrafters - Assistant Manager

2 weeks ago

DollardDes Ormeaux, Canada LensCrafters Full time

**Requisition ID**:835439

**Store #**: 000923 LensCrafters

**Position**:Full-Time

**Total Rewards**:Benefits/Incentive Information**

Chez LensCrafters, nous sommes passionnés par l’amélioration de la vue des gens. Et il faut des milliers de personnes de tous les horizons pour le faire.

En vous joignant à notre équipe, vous en apprendrez davantage sur le secteur de l’optique tout en développant le service à la clientèle et les techniques de vente nécessaires pour progresser dans votre carrière.

LensCrafters est le plus grand détaillant d’optique en Amérique du Nord avec plus de 1 000 magasins faisant partie de Luxottica, un chef de file de l’industrie de la lunetterie. Notre norme de qualité supérieure a fait de LensCrafters un chef de file des soins de la vue depuis plus de 35 ans.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES
- Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

- Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
- Strong understanding of retail business translating to positive sales, business results & understanding competitors & market trends
- Supports Store Manager in diagnosing the business, leveraging synergies of Retail, Lab & Doctor to drive positive results
- Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
- Partner with store manager to lead & develop team
- Delivers clear, constructive, timely feedback & partners with Store Manager on any development or disciplinary action needed
- Supports recruiting & talent pipeline activities
- Executes visual directives & maintains store appearance
- Maintains positive working relationship with doctors
- Promotes team compliance to all policies & procedures
- Proactive & solution driven
- Performs & understands administrative duties
- Maintains a safe working environment for all
- Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS
- High School graduate or equivalent
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve

PREFERRED QUALIFICATIONS
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program

Échelle salariale:
- La rémunération des employés est déterminée par de multiples facteurs, notamment la géographie, l'expérience, les qualifications, les compétences et les exigences locales en matière de salaire minimum. En outre, vous pouvez également bénéficier d'une prime ou d'un plan de commission compétitifs, qui complètent un ensemble de récompenses de premier ordre. Les avantages sociaux peuvent inclure les soins de santé, l'épargne-retraite, les congés payés et les vacances, ainsi que diverses réductions pour les employés.

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