Guest Services Agent

2 months ago

Edmonton, Canada Nova Hotels Full time

We are looking for a full-time Guest Service Agent to add to our team. This position is located at the Edmonton Inn & Conference Centre located at 11834 Kingsway Avenue, Edmonton, AB

**PRIMARY FUNCTIONS**

Reporting to the Front Office Manager, the main duty of the Guest Service Agent is to ensure the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner at all times and resolve any guest issues as they come up. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment in collected in accordance with hotel policies. This position is fulltime (30+ hours per week) and includes days, evenings, weekends and holidays.

**Responsibilities and Essential Duties**:
The specific responsibilities of the Guest Service Agent will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas:

- Follows all established and future front office Standard Operating Procedures.
- Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
- Communicates effectively with customers, co-workers, and supervisors
- Handles difficult guest inquiries and concerns effectively
- Demonstrates teamwork by cooperating and assisting at the front desk as needed
- Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
- Effectively makes and alters reservations within the hotel PMS system
- Promptly checks in or checks out guests, with attention to detail and accuracy
- Reports, turns in, and/or logs all lost and found items according to established procedures
- Utilizes up-selling techniques to maximize profitability.
- Performs duties as a key member of the Health & safety team
- Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel
- Ensures organization and cleanliness of the front desk area.
- Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Education**:

- Must be able to legally work in Canada
- Must speak and read fluent English
- High School diploma is required
- Post-Secondary education and/or previous hospitality training considered an asset

**Job Specifications and Skills**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- **Experience**: 1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.
- **Interpersonal Skills**: Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.
- **Teamwork**: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.
- **Language and Communication Skills**: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.
- **Community Minded**:Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions

**PHYSICAL DEMANDS**:

- Typically long periods of sitting, some standing, walking, bending, crouching or stooping; occasionally lifting 5-10 lbs
- Watching a computer screen for long periods of time

**WORK ENVIRONMENT**:

- The work environment is an office setting, which has the following conditions: low-medium noise environment; high traffic area for internal and external guests, exposure to office equipment such as photocopier, fax and telephone.
- Potential exposure to theft and/or belligerent guests.

**Nova Perks**:
In addition to competitive wages we offer:

- Staff Rates at any of our locations throughout NWT, Saskatchewan and Alberta
- Friends & Family Rates at any of our locations
- Extended Health Benefits for full time employees
- Employee Discounts at the F&B Outlets

**About Us**:
Nova Hotels is a Canadian, family owned and op

  • Guest Service Agent

    2 months ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 months ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 months ago

    Edmonton, Canada Sawridge Inn & Conference Centre Full time

    The key responsibilities of the Guest Services Agent position are: - Checking in/out guests in a friendly and timely manner - Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction - Assisting guests at arrival and departure as well as during their stay - Answering phones - Transmitting & receiving messages...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Services Agent

    1 month ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Service Agent

    3 days ago

    Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

    Join the BEST team in Edmonton at the **DoubleTree by Hilton West Edmonton **- where the little things mean everything! Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience). All the essentials are covered in our 128 modern guest rooms and 110 elegant...

  • Guest Service Agent

    3 days ago

    Edmonton, Canada Home2 Suites Hilton West Edmonton Full time

    **Home2 Suites by Hilton is a trendy, fun and colorful all-suite extended stay hotel thoughtfully designed for savvy, sophisticated, cost-conscious travelers staying a few months or a few nights.**_ **We are looking for a Guest Service Agent for our Team!** Each year we survey Team Members what excites them the most about working at Hilton so we can build...

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

    WHAT WE ARE LOOKING FOR Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This is a permanent part-time spot, with a cool $18.50 per hour! Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to discover, and your...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Matrix Hotel Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Guest Services Agent, Special Events

    2 months ago

    Edmonton, Canada Backwoods Energy Services Full time

    **Backwoods Security is seeking multiple Part-time/Casual Guest Service Agents for events this Winter and Spring** **Where**:Edmonton **What we offer**: - **Part time/Casual on Call Scheduling**: - **All uniforms and PPE**: - **Career growth opportunities** **Responsibilities**: - Front door attendant ensuring valid entrance requirements are met by...

  • Guest Service Agent/front Desk Agent

    2 days ago

    Edmonton, Canada Days Inn Downtown Edmonton Full time

    **Guest Service Agent** The Front Desk Agent with Days Inn by Wyndham Edmonton Downtown is responsible for delivering an excellent Guest and Member experience while monitoring all hotel standards. We offer an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to satisfaction, you may be just the...

  • Guest Services Agent

    3 weeks ago

    Edmonton, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Guest Services Agent

    3 days ago

    Edmonton, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Located in one of Edmonton’s most vibrant communities, the Metterra & Varscona Hotels on Whyte Ave are looking for an exciting & enthusiastic addition to our guest service team! The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Alberta, Canada Matrix Hotel Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Service Agent

    1 week ago

    Edmonton, Alberta, Canada FAIRMONT Full time

    Company DescriptionYour team and working environment:Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's...

  • Front Desk Agent/guest Services

    2 months ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent. At our hotel guests feel that we are their home away from their home because of our staff are **friendly, empathetic and are willing to go the extra mile for our guests**. **Main duties and responsibilities includes but not limited to**: - Register arriving...

  • Guest Services Agent/night Auditor

    2 months ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent. At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra...

  • Guest Services Agent/night Auditor

    2 months ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent. At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Canada Matrix Hotel Full time

    Located in the heart of downtown Edmonton, Matrix Hotel is looking for a Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest services....