Front Desk Agent/guest Services

4 weeks ago

Edmonton, Canada Radisson Hotel and Convention Centre Full time

The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent.

At our hotel guests feel that we are their home away from their home because of our staff are **friendly, empathetic and are willing to go the extra mile for our guests**.

**Main duties and responsibilities includes but not limited to**:

- Register arriving guests and assign rooms; process reservations, group arrivals and departure;
- Creating reservations via telephone, central/global reservations, correspondence and in person
- Take, cancel and change room reservations;
- Provide information on hotel facilities and services;
- Arrange services required for guests with special needs;
- Process wake-up calls;
- Investigate and resolve complaints and claims;
- Responsible for a cash float
- Balance cash and complete balance sheets, cashier reports and related forms; maintain occupancy statistics;
- Customer service focus
- Providing courteous and efficient telephone services including accurate message taking Handle guest inquiries/questions/reservations
- Being knowledgeable of information regarding the hotel and surrounding area
- Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Accurate completion of all special billing requests
- Responsible for check in and out of guests in a friendly welcoming manner.
- Present statements of charges to departing guests and receive payment
- Performing general office duties and any other duties assigned.
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Working shifts as business levels dictate
- Work with mínimal supervision, clerical duties (i.e. faxing, filing, photocopying), keyboarding and perform light housekeeping and cleaning.)
- All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed.

**Qualifications**:

- Previous Front Office/Guest Service customer service experience an asset - Opera PMS and MS Office experience preferred
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Must be a responsible, self-motivated and well organized individual
- Excellent communication skills, both written and oral is a must
- Professional appearance and manner

**Physical Aspects of Position**:

- Constant standing and walking throughout shift

**The shifts for front desk are 7 AM to 3 PM, 3 PM to 11 PM and night audit 11pm to 7am**

Experience is great asset with Front office and reception as well as able to multitask and work under pressure. Communication and able to read/write and fluency in English is important. The successful applicant will have experience in customer relations, handling cash, and have an eye for detail. Must be available to work a variety of shifts to include days, evenings, weekends and stat holidays with the occasional night audit shift

Please drop your resume at 4520 76th Ave Street or reply to this ad. You can also fax your resume to **780-466-0451** Attention Hiring Manager

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Weekends as needed

Work Location: In person

  • Front Desk Agent/guest Services

    4 weeks ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent. At our hotel guests feel that we are their home away from their home because of our staff are **friendly, empathetic and are willing to go the extra mile for our guests**. **Main duties and responsibilities includes but not limited to**: - Register arriving...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Canada Cari Full time

    Company DescriptionGrow your career with a company that shares your passion!Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next - Guest Services AgentSodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in53countries,...

  • Guest Services Agent

    6 days ago

    Edmonton, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Services Agent

    3 weeks ago

    Edmonton, Canada Sodexo Canada Ltd Full time

    Job DescriptionPosition: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general...

  • Front Desk Agent

    3 weeks ago

    Edmonton, Canada Pomeroy Kananaskis Mountain Lodge Full time

    We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!  Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important...

  • Front Desk Agent

    2 weeks ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    We are looking for a Front Desk Agent to join our team!Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are...

  • Front Desk Agent

    1 month ago

    Edmonton, Canada Best Western Plus West Edmonton Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    5 days ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you...

  • Front Desk Agent/ Night Auditor

    3 weeks ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in...

  • Front Desk Agent/night Auditor

    1 month ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. As a Front Desk Agent, you will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information...

  • Front Desk Agent

    4 weeks ago

    Edmonton, Canada Coast Hotels Full time

    The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. Responsibilities: • Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and...

  • Front Desk Agent

    4 weeks ago

    Edmonton, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...

  • Guest Services Agent

    7 days ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Hotel Front Desk Clerk

    1 month ago

    Edmonton, Canada Comfort Inn Full time

    A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. **Job Types**: Full-time, Part-time,...

  • Guest Service Agent/night Auditor

    1 month ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Ramada by Wyndham Edmonton South** is dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a full-time **Guest Service Agent / Night Auditor** to join our team and serve as the primary point of contact for our guests. This role is integral to our commitment to excellence in hospitality and...

  • Night Auditor/front Desk Agent

    1 month ago

    Edmonton, Canada Wingate Edmonton West Full time

    The position of Guest Services Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. The Guest Services Agent is also responsible for making and modifying...

  • Guest Services Agent/night Auditor

    4 weeks ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent. At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra...

  • Front Desk Supervisor

    1 week ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Supervisor to join our team!** - If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!_ As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is...

  • Front Desk AgentFour Points

    4 weeks ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals...

  • Front Desk Supervisor

    5 days ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...