Guest Services Agent/night Auditor

4 weeks ago

Edmonton, Canada Radisson Hotel and Convention Centre Full time

he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent.

At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra mile.

**Main duties and responsibilities includes but not limited to**:

- Register arriving guests and assign rooms; process reservations, group arrivals and departure; Creating reservations via telephone, central/global reservations, correspondence and in person Take, cancel and change room reservations;
- Provide information on hotel facilities and services;
- Arrange services required for guests with special needs;
- Secure guests valuables;
- Process wake-up calls;
- Investigate and resolve complaints and claims;
- Responsible for a cash float
- Balance cash and complete balance sheets, cash reports and related forms; maintain occupancy statistics;
- Customer service oriented;
- Providing courteous and efficient telephone services including accurate message taking Handle guest inquiries/questions/reservations
- Being knowledgeable of information on the hotel and surrounding area
- Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Accurate completion of all special billing requests
- Responsible for check in and out of guests in a friendly welcoming manner.
- Present statements of charges to departing guests and receive payment
- Performing general office duties
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Working shifts as business levels dictate
- Work with mínimal supervision, clerical duties (i.e. faxing, filing, photocopying), keyboarding and perform light housekeeping and cleaning.)
- All Guest services agents will be trained and expected to work in other areas of the Front Office when needed.
- **Qualifications**:

- Knowledge of a second language is an asset
- Must be a responsible, self-motivated and well organized individual
- Excellent communication skills, both written and oral is a must
- Professional appearance and manner
- **Physical Aspects of Position: Standing all shift**:

- Constant standing and walking throughout shift
- **The shifts for front desk are 7 AM to 3 PM, 3 PM to 11 PM and night audit 11pm to 7am**:

- Benefits: Discounted staff meals and Group Insurance is available after 6 months.
- We are an equal opportunity employer that truly values each employee. Applications will be accepted until the position is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted
- Please drop your resume at 4520 76th Ave Street or reply to this ad. You can also fax your resume to **780-462-5504**Attention Front Office Manager
- Experience is great asset with Front office and reception as well as able to multitask and work under pressure. Communication and able to read/write and fluency in English is important. The successful applicant will have experience in customer relations, handling cash, and have an eye for detail. Must be available to work a variety of shifts to include days, evenings, weekends and stat holidays with the occasional night audit shift

Our hotel address is 4520 76 avenue, Edmonton, Alberta

Thank you for your interest

**Salary**: $16.00 per hour

Schedule:

- Morning shift
- Night shift
- Weekend availability

Work Location: In person

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