Us Sales Support/csr

3 weeks ago


Lincoln, Canada Northland Floral Full time

_**About us**_

Established in 1995 in the heart of Niagara Region, **Northland Floral Inc**. is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies.

At Northland Floral, our mission is to serve our customers with exceptional product, personalized service, and dedicated delivery.

To deliver on our purpose and accomplish our mission, we aspire to be a championship team that acts in accordance with our **core values.**
- We _**encourage**_ ideas, collaboration, and open communication.
- We strive to do what is _**best**_ and _**right**_.
- We _**respect**_ and _**value**_ one another.
- We _**empower**_ others to take the lead to reach their full potential.
- We are _**inspired**_ by change and stimulated by progress.

Due to strong growth in our business and continued plans for expansion, Northland Floral is looking for a US Sales Support/CSR.

**Join our Northland Team**
- **Duties and Responsibilities**:_
- Accurately process US customer transactions
- Generate invoices for US customer orders
- Generate new and repeat sales by providing product information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications and in-stock items
- Increase US sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Contact customers following sales to ensure on-going customer satisfaction and resolve any complaint
- Meet sales and productivity goals
- Present a professional image to customers, vendors and fellow employees at all times
- Maintain accurate and up-to-date US customer files
- Perform other duties as assigned by the US Sales Manager.
- **Qualifications**:_
- Strong organizational and planning skills; attention to detail
- Ability to work under minimum supervision
- Excellent oral and written communication skills
- Exemplary sales experienced preferred

Pay: From $22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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