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Agency Sales Operation Manager

4 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Agency Sales group is searching for a highly motivated and detailed-oriented Manager to join its team. Agency Sales provides management information on Travel Agencies worldwide. On a regular basis, information is loaded to update and prepare the various MI systems to calculate Travel Agencies' Incentive Commission Payments.

The position reports to the Manager, Agency Sales Systems.

**Description**

The role of the Agency Sales Operation Manager is to analyze and action changes to the various Agency Sales business systems resulting in updated Travel Agencies' profile, sale & revenue data and commissions. In addition, the incumbent will participate in the new business system Management Agency Program (MAP) testing, deployment and operation as well as contribute recommendations and help in testing and implement future improvements and enhancements.
- Responsible for the monthly Air Canada Incentive Commission Program (ICP) production which involves:

- Manage the monthly agencies' structure updates
- Manage the monthly data loads
- Manage the ICP payments and performance grids
- Produce and validate incentive commission payment and agency performance reports
- Responsible for testing and supporting implementation of the Management Agency Program (MAP) system
- Maintain user documentation and communicate to the field
- Provide recommendations and participate in ICP program modifications, development and implementation

**Qualifications**
- College Degree with systems management experience, an asset
- 3+ years of relevant work experience
Strong analytical skills
- Detail-oriented
- Strong communication, interpersonal and organizational skills
- Demonstrated ability to respect daily deadlines
- Excellent computer skills are required; must be highly proficient with Microsoft Office (particularly with Excel).
- Ability to work with mínimal supervision

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.