Bilingual Tier 2 Helpdesk
1 week ago
Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
Job Description: As a Bilingual Tier 2 Helpdesk agent, you will provide support to customers in both Canadian English and French on a variety of support situations while delivering world-class customer service both over the phone, on chat, and over tickets on a variety of white-label programs with varied scopes and support needs.
Hours of Operation: This role will require 24x7 availability. Shifts will rotate, encompassing morning, evening, and overnight shifts on regular rotation.
Wage: $19.50 per hour.
Main Duties and Responsibilities:
• Monitor the Zendesk platform for new tickets, chats, and customer responses, answering within service level agreement timeframes.
• Answer and correctly brand inbound phone calls in both English and French and provide support within the defined guidelines.
• Provide support to customers in scenarios including but not limited to:
• License adjustments
• Order entry with application of any applicable discounts
• Order entry is expected to be the primary volume and the processes must be followed according to client provided guidelines
• Break/fix support for technical problems
• Escalation of issues to vendors (Microsoft, Google, etc) as needed
• Provide general technical advice
• Remote support connection to end users to solve technical problems including but not limited to:
• Email Client troubleshooting
• Virus identification and removal
• Printers, peripheral, and internet of things (IoT) device connectivity
• General software install and repair
• Accurately and thoroughly document issues in line with service delivery guidelines
• Multitask effectively, being able to handle customer interactions on phone and chat simultaneously when needed.
• Position and sell our premium service on relevant lines of business to subscribe new customers and then provide end-to-end support to the customer The ideal candidate will have the following skills:
• Exceptional attention to detail for both technical and order fulfillment processes
• Be fluently bilingual in both Canadian English and French (Preferred New Brunswick or Quebec French) (Required)
• Excellent written and verbal communication skills in both English and French
• Strong technical background with troubleshooting Windows and Mac devices
• World-class customer service skills
• Familiarity with SaaS products, particularly Microsoft 365 and Google Workspace administration
• Ability to work independently and take on work as it arrives without direct assignment
• Maintain open availability for rotating shifts including evenings, overnights, and weekends
• Be a team player who is committed to the success of the business and is willing to be flexible in schedule to ensure 24x7 coverage is maintained
#INDHP
-
Bilingual Tier 2 Helpdesk
1 week ago
Ontario, Canada Connex Telecommunications Inc. Full timeBilingual Tier 2 Helpdesk Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our...
-
Bilingual Tier 2 Helpdesk
3 days ago
Ontario, Canada Connex Telecommunications Inc. Full time €20Bilingual Tier 2 HelpdeskConnex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our...
-
Helpdesk - Bilingual English/French
1 week ago
Ontario, Canada Connex Telecommunications Inc. Full timeBilingual Tier 2 Helpdesk Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. As a Bilingual Tier 2 Helpdesk agent, you will provide support...
-
Bilingual English/French
1 week ago
Ontario, Canada Connex Telecommunications Inc. Full time €20Bilingual Tier 2 Helpdesk Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. As a Bilingual Tier 2 Helpdesk agent, you will provide support...
-
High-Performing Bilingual Sales Strategist
3 days ago
Ontario, Canada Bilingual Source Full timeAt Bilingual Source, we are seeking a highly skilled Bilingual National Business Development Manager to join our team. This role offers a unique blend of sales expertise and language skills, with the primary focus on managing sales activities for assigned territories.Salary Range: $90,000 - $105,000 (base) + Commission/Bonus, offering a competitive...
-
Ontario, Canada Bilingual Source Full timeRemote 10% + Travel 90% (Canada - Occasional Visits to Office in Hamilton Area)SALARY: $90k-$105k Base + Commission/Bonus JOB HOURS: Monday - Friday 8.00 am - 5.00 pm. 90% traveling expectedVACATION & BENEFITS: 2 weeks of vacation + 1 week (5 days) of personal/sick time. Bonus at the end of the year based on company performanceTOP 3: 1) French Bilingual and...
-
Ontario, Canada Bilingual Source Full timeRemote 10% + Travel 90% (Canada - Occasional Visits to Office in Hamilton Area) SALARY: $90k-$105k Base + Commission/Bonus JOB HOURS: Monday - Friday 8.00 am - 5.00 pm. 90% traveling expected VACATION & BENEFITS: 2 weeks of vacation + 1 week (5 days) of personal/sick time. Bonus at the end of the year based on company performance TOP 3: 1) French...
-
Ontario, Canada Bilingual Source Full timeRemote 10% + Travel 90% (Canada - Occasional Visits to Office in Hamilton Area)SALARY: $90k-$105k Base + Commission/Bonus JOB HOURS: Monday - Friday 8.00 am - 5.00 pm. 90% traveling expectedVACATION & BENEFITS: 2 weeks of vacation + 1 week (5 days) of personal/sick time. Bonus at the end of the year based on company performanceTOP 3: 1) French Bilingual and...
-
Ontario, Canada, Canada Bilingual Source Full timeRemote 10% + Travel 90% (Canada - Occasional Visits to Office in Hamilton Area)SALARY: $90k-$105k Base + Commission/Bonus JOB HOURS: Monday - Friday 8.00 am - 5.00 pm. 90% traveling expectedVACATION & BENEFITS: 2 weeks of vacation + 1 week (5 days) of personal/sick time. Bonus at the end of the year based on company performanceTOP 3: 1) French Bilingual and...
-
Bilingual Marketing Coordinator
3 days ago
Markham, Ontario, I3P, CA Bilingual Source Full timeBilingual Marketing Coordinator (French/English)SummaryThe Marketing Coordinator is a key member of the marketing department, contributing to initiatives across all product lines within the organization.Essential Duties and ResponsibilitiesIncludes the following; other duties may be assigned:Support the execution of social media, digital, and public...
-
Bilingual Labour
3 weeks ago
Ontario, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa!They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position.The ideal candidate must have over 4 years of experience in management-side labour & employment law. The ideal...
-
Bilingual Labour
1 month ago
Ontario, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa!They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position.The ideal candidate must have over 4 years of experience in management-side labour & employment law. The ideal...
-
Bilingual Labour
1 month ago
Ontario, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa!They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position.The ideal candidate must have over 4 years of experience in management-side labour & employment law. The ideal...
-
Bilingual Labour
1 month ago
Ontario, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa! They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position. The ideal candidate must have over 4 years of experience in management-side labour & employment law. The...
-
Bilingual Labour
1 month ago
Ontario, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa!They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position.The ideal candidate must have over 4 years of experience in management-side labour & employment law. The ideal...
-
Bilingual Labour
1 month ago
Ontario, Canada, Canada Robert Half Full timeRobert Half is partnered with a top-tier management-side Labour & Employment law firm in Ottawa!They are currently looking for experienced Bilingual Labour & Employment Lawyer to join this busy practice! This is a full-time and permanent position.The ideal candidate must have over 4 years of experience in management-side labour & employment law. The ideal...
-
Bilingual Customer Service Representative
4 weeks ago
Burlington, Ontario, Halton, Canada Insight Global Full timeBilingual Customer Service Representative (English/French)Location: Hybrid (Burlington,ON)Rate 20 - 26.76/hr CADBasic AccountabilityThis is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through...
-
Bilingual Business Development Representative
12 hours ago
Ontario, Canada Adecco Full timeBilingual Business Development Representative job opening (French/English)Adecco Professional is currently recruiting for a permanent, full-time junior Bilingual Business Development Representative to join a well-established, growing international company who is looking to expand their team. A fantastic opportunity for a recent graduate looking to get a...
-
Bilingual Business Development Representative
10 hours ago
Ontario, Canada Adecco Full timeBilingual Business Development Representative job opening (French/English) Adecco Professional is currently recruiting for a permanent, full-time junior Bilingual Business Development Representative to join a well-established, growing international company who is looking to expand their team. A fantastic opportunity for a recent graduate looking to get a...
-
Bilingual Business Development Representative
18 hours ago
Ontario, Canada Adecco Full timeBilingual Business Development Representative job opening (French/English)Adecco Professional is currently recruiting for a permanent, full-time junior Bilingual Business Development Representative to join a well-established, growing international company who is looking to expand their team. A fantastic opportunity for a recent graduate looking to get a...
