Customer Service Associate

5 days ago


Burnaby, British Columbia, Canada COMPASS GROUP CANADA Full time

As a valued member of the Compass Group Canada team, you will have the opportunity to work in a dynamic and fast-paced environment where you will be responsible for maintaining customer relationships by responding to inquiries and documenting actions.

About Our Team

We are a leading foodservice and support services company that caters to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today's students.

The Role

This role involves responding to customer inquiries by reviewing previous inquiries and responses, gathering and researching information, and verifying customer understanding. You will also record customer inquiries by documenting them in customers' accounts and improve quality service by recommending improved processes.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Document customer inquiries and responses in customers' accounts
  • Recommend improvements to quality service processes
  • Replenish products and supplies to ensure stock levels are maintained
  • Communicate with management regarding customer requests and vendor-related concerns
Qualifications

To succeed in this role, you will need previous experience in customer service and retail, as well as the ability to multitask and work independently and in a team setting. You should also be able to stand on your feet for long periods of time and demonstrate a positive attitude.



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