Csr (Customer Service Representative)

6 months ago

Brantford, Canada BRIMICH Logistics and Packaging Inc Full time

The Customer Service Representative is the point of contact for Brimich customers. The CSR will provide accurate, valid and complete information by using the right methods/tools. The CSR is responsible for coordinating and directing all aspects of customer communications and ensuring all their requirements are met.

**Essential Functions & Responsibilities**:

- Receives orders (via ProVison/Fax/EMAIL/WEB), process and verify orders from customers.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- Initiates required action for response to customer service requests and provides follow up on such requests.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Ensure excellent service standards, respond efficiently to customer inquiries and maintain high satisfaction to both internal and external customers.
- Responds to Customer & Sales inquiries and requests in a professional and timely manner.
- Provides back up for other members of the Customer service team.
- Assists in the compilation of data for various reports
- Assembles data and prepares periodic and special reports, manuals and correspondence as required by the Office Manager.
- Co-ordinates with shipping to ensure orders are shipped as requested by customer.
- Confirms inventory status with pick and pack/warehouse. If necessary contacting customer with required changes.
- Daily release new orders to shipping.
- Matches shipping documents to orders shipped.
- Invoices (ProVision, SPS) - E-mailing/mailing out invoices.
- Open order status check in ProVision.
- Daily update of open orderreport.
- Ongoing maintenance of customer’s Price List on “shared” drive and ProVision.
- Identify and assess customers’ needs to achieve satisfaction with repeat business
- Build sustainable relationships and trust with customers through open and interactive communication
- Supports/Participates in the organizations Continuous Improvement Plans.
- Performs other related duties as assigned by Management.

**Job Specifications—Skills and Competencies**:

- 3-5 years of Customer Service experience in a warehouse environment.
- Must be proficient in both written and spoken English.
- Must have people skills for working with individuals and teams
- Must have superior organizational skills, be a self-starter and a team player.
- Excellent working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint etc.)
- Assigns the highest priority to customer satisfaction while meeting commitments to achieve business objectives.
- Practices and maintains integrity while following the Company policies and procedures.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Responsible for promoting and seeking excellence in all aspects of business.

**Education & Training Requirements**
- Completion of secondary school is required.
- A university degree or college diploma in business or public administration required.

**Brimich Logistics is committed to diversity and inclusivity in our employment practices. We promote the independence, dignity, integration, and equality of opportunity with persons with disabilities by ensuring the accessibility of our facilities and services. For more information or to request an accommodation please contact the Human Resources Department at 519-752-5783 Ext 223.**

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Account Management: 1 year (preferred)
- WMS: 1 year (required)

Work Location: In person

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