Lead Customer Service Representative
3 weeks ago
At Culligan, we craft products that can help the planet now and for generations to come.
We worry about your water, so you don’t have to
**Are you looking for a Monday to Friday day shift position where you will be working in a team environment? We may have the perfect job for you**
**What we offer**:
- Paid vacation time, Benefits and RRSP-matching program after 3 months of continuous employment
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package
**Responsibilities**:
The Customer Service Lead is responsible for overseeing the day-to-day operations of the Customer Service Department while providing support, training, guidance, and back up to the Customer Service Representatives**.**
- Encourage teamwork and lead by example to create a positive work environment
- Monitor hours and approve time-off requests in UltiPro for the CSR team
- Reconciliation of cash and credit and preparation of bank deposits
- Key new customer contracts for residential, commercial, and bottled water contracts in Watertight
- Work with Sales Team to ensure customer contracts are keyed and installations are scheduled at the customer’s request and within established timelines
- Coordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt delivery
**What we're looking for**:
- Outgoing, friendly, and helpful with a strong desire to assist customers
- Ability to multitask in a fast-paced environment
- Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs
**How to apply**:
- Bring a resume to the Brantford location
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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