Facilitator

7 months ago

Dorval, Canada GardaWorld Full time

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.

As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. You will be extensively trained on knowledge of Standard Operating Procedures and will gain an in-depth familiarity of Pre-Board Screening procedures for special screening situations.

**Facilitator Job Responsibilities**:

- Provide a high level of customer service to the travelling public.
- Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
- If requested, accompany passengers through screening, helping with their belongings and explaining the process.
- Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
- Provide information about CATSA's regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
- Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
- Proactively intervene where required, either in the queue or on the screening line.
- Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).

**Facilitator Qualifications**:

- Post-secondary education or equivalent work experience.
- Strong empathy, active listening, and customer service skills
- A minimum of 1-3 years of customer service experience.
- Ability to communicate fluently, clearly, and effectively in both French and English
- Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
- Ability to provide physical support to passengers with reduced mobility, upon request.
- Ability to stand and walk for extended periods of time.

**Employment Details**:

- Employment Type: Permanent
- Locations: Toronto, ON & Montreal, QC

AVMLT

**GardaWorld: Make the world a safer place**:
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

**Job Segment**:Facilities, Law, QC, Operations, Bilingual, Legal, Quality

  • Facilitator

    7 months ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally. As a Facilitator, you will provide bilingual customer service...

  • Customer Service Learning Specialist

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated...

  • Intégrateur de Programmes Bilingues

    4 months ago

    Dorval, Canada DXC Technology Full time

    **Intégrateur de programmes** - Travailler avec la direction pour définir la portée, planifier et établir l'orientation et les stratégies des processus opérationnels. Facilite l'élaboration d'analyses de rentabilisation et d'analyse des risques liés à l'investissement dans les processus, aux rendements, à la rentabilité et aux besoins en...

  • Airport - Cargo Trainer Level 1

    1 week ago

    Dorval, Canada Air Canada Full time

    **Description** **Location**: Montreal, QC, Canada (Onsite) **Salary**: $29.08 per hour **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** - Do you want to seize an...

  • Data Product Lead

    3 weeks ago

    Dorval, Quebec, Canada Air Canada Full time

    Job OverviewAir Canada is seeking a skilled Data Product Lead to join our team. As a key member of our data product development team, you will be responsible for leading the development and delivery of high-quality data products that meet the needs of our customers and stakeholders.About the RoleThe successful candidate will have a strong background in...

  • Customer Service-learning Specialist

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Customer Service Learning Specialist

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Customer Service Training team is looking for dynamic, proactive, and motivated...

  • Customer Experience Manager

    7 months ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Service Learning Specialist

    10 hours ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Bilingual Continuous Improvement Manager

    6 months ago

    Dorval, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Training Delivery Manager

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Human Resources Training and Development Manager, the Training Delivery Manager is...

  • Training Delivery Manager

    7 days ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Human Resources Training and Development Manager, the Training Delivery Manager is...

  • Training Delivery Manager

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: Reporting to the Manager, Training Delivery, the Training Delivery Manager is responsible...

  • Customer Service-learning Specialist

    2 days ago

    Dorval, Canada Air Canada Full time

    **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent...

  • Continuous Improvement Specialist

    7 months ago

    Dorval, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Integration Aide

    4 days ago

    Dorval, Canada Lester B. Pearson School Board Full time

    NOTICE OF VACANCY PLEASE POST ANY VACANCIES RESULTING FROM THE STAFFING OF THIS POSITION WILL BE POSTED INTEGRATION AIDE BEECHWOOD ELEMENTARY SCHOOL 13155 Shelborne, Pierrefonds, QC H9A 1L4 **Principal**: James Benn **Status of post**: Regular, part-time ** There are 2 jobs of 25 hours per week **Start date**: Immediate **Working Schedule**: 25...

  • Change Management Analyst

    7 months ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Collaborate...

  • E-learning Manager

    4 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The e-Learning Manager is responsible for the creative design, development and delivery of all...

  • Customer Service Learning Specialist

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its...

  • Spécialiste en Apprentissage

    6 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.** L'équipe de la Formation de l'entreprise -...