Maintenance Technician

6 months ago

Banff, Canada Canalta Lodge Full time

Maintenance Technician

Reports To: General Manager & Supervisor

Position Summary:
As a Maintenance Technician, you are responsible to deliver exceptional guest experiences and a positive overall impression of the property by proactively resolving maintenance issues to provide clean and comfortable rooms for guests. You are responsible to perform general building, pool, and property maintenance. You need the ability to multi-task, be detail-oriented, and have a strong understanding of general maintenance and safety requirements to effectively deliver 100% guest satisfaction standards.

Core Values:
Empowerment - Everyone is a leader, coaching and continuous learning.

Authenticity - Speak your inner truth, open and honest, courageous vulnerability, laugh and have fun.

Generosity - Serving to bring joy and warmth to every team member and every guest, think..."I can’t believe they did that”.

Excellence in Execution
- Walk the talk, prioritize and execute, discipline and daily consistent action.

Respect - Each other, guests, community, and environment

Job Accountabilities:
In this position, you will perform highly diversified duties to install, troubleshoot, repair, and maintain equipment. You have responsibilities for guest satisfaction, to be a team player, and ensuring that the guest rooms and facility is remarkably clean.

Core Competencies:

- Approachable **Guest focus**:

- Exceptional communication Integrity skills **Decision making/good ** Empowerment j u d g e m e n t

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- Energy, drive & passion Team playerPage 1 of 4

Specific Duties - Culture and Safety:

- Model for Canalta's core values of empowerment, authenticity, generosity, excellence in execution, and respect
- Observe and practice all safety and security policies that impact the welfare of you, the guests, the team members, and the condition of the facility
- Supervise the pool area for safety and cleanliness
- Maintain key card safety through proper sign out procedures and protocols

Specific Duties - Presentation and Image:

- Always present a clean and professional image by adhering to the parameters in the dress code policy
- Live the We Create Smiles philosophy and training to provide a welcoming experience to all guests in all interactions

Specific Duties - Guest Experience and Operations:

- Provide courteous assistance to guests and team members, reinforcing Canalta’s values, policies, and procedures
- Greet and provide assistance to every guest as they enter the zone of legendary hospitality
- Maintain a clean and organized workspace in accordance to the LEAN program (stock rooms and maintenance tool cart)
- Perform outside maintenance duties as per Canalta standards
- Guest rooms 100% maintained 100% of the time
- Maintain safe swimming pool standards according to provincial health and safety regulations
- Maintenance duties to include but not limited to, drywall repairs, painting, changing lightbulbs and fixtures, preventative maintenance, minor plumbing and mechanical, electronic door locks, wallpaper and carpet repair, tile repair/replacement and furniture set up
- Repair and maintain physical structure of establishment
- Co-ordinate trades people to provide repairs, assist with deliveries and new equipment
- Communicate daily with the General Manager and complete required paperwork (logbooks, checklists, spreadsheets)

Page 2 of 4
- Maintain the highest of cleanliness standards in the public areas, which will include but not limited to windows, sweeping, and mopping floors, vacuuming, dusting, changing garbage
- Perform the duties as required

Specific Duties - Training and Development:

- Complete all training by assigned due date
- Advocate for training when deficiencies in performance are identified
- Complete team member performance feedback sessions as scheduled and correct any deficiencies through goal setting and training

Work Conditions:

- Fun & dynamic work setting
- Ability to handle challenging and hectic workdays
- Flexible attitude and a willingness to help fellow team members

Essential Education & Skills that are Required:

- A minimum of 1 year of experience in maintenance or related field
- Pool operators’ certificate
- Strong working knowledge of technology (computers, televisions, internet modems, etc.)
- High aptitude for safety
- Able to respond quickly in a dynamic and changing environment
- High level of integrity, a positive attitude, and be a coachable team player
- Demonstrated time management and organizational skills
- Excellent communication, interpersonal and presentation skills

Typical Physical Activity:
This position poses significant mental, physical, and visual demands (the ability to multi-task, standing/walking for long periods, working under pressure, and be self-motivated). This position requires the ability to bend, push, pull, kneel, and crouch and lift and carry objects up to 30 pounds.

Page 3 of 4

Acknowledgement

I have read this job description and fully understan

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