Student IT Client Support Assistant

2 months ago

Banff, Canada Parks Canada Full time

Parks Canada - Informatics - Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
SU-01
Term employment from May 2025 to September 2025
$22.56 to $27.68 per hour
**Closing date: 9 December 2024 - 23:59, Pacific Time**

To be considered for employment under one of the student employment programs, the individual must be:

- registered as a full-time or part-time secondary or post-secondary student in an accredited academic program
- participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution
- should meet the minimum age requirement to be employed in the province or territory of work

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position is based in Banff, AB and requires on-site presence on a daily basis.
- Students will be required to cover all travel expenses to and from the location of work.
- Living accommodations will not be provided. Students must be able to find their own accommodations.
- Hours of work: 37.5 per week.

**Duties**:
Students will build upon skills supporting Windows 10/11 systems and providing software assistance, in addition to supporting various server and network infrastructure. Their IT project work will include assisting clients either over the phone, remotely, or face-to-face to help set up systems or resolve issues. Students will assist in implementing connectivity solutions to remote worksites as well as helping to upgrade client computers and systems.

Students will be in Banff and supported with a team of experienced Information Technology Services Technicians and Supervisor.

**Work environment**:
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

**Intent of the process**:
**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

Contact information for 3 references.

EDUCATION:
Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

Proof of education will be required at time of interview.

Degree equivalency

EXPERIENCE:
EX1: Providing front line customer service.
EX2: Basic experience of networking, cloud services, software and hardware troubleshooting, Windows 10/11 environment or IT security. Experience can be from work, school or personal projects.

Asset Experience:
AEX1: Help desk experience
AEX2: Troubleshooting network, hardware and software issues

**The following will be applied / assessed at a later date (essential for the job)**:
English essential

Information on language requirements

KNOWLEDGE OF:
K1: General and basic knowledge of networking, cloud services, software and hardware troubleshooting, Windows 10/11 environment and IT security concepts
K2: Banff National Park and surrounding areas

ABILITIES:
A1: Ability to provide superior customer service to clients and co-workers
A2: Ability to communicate effectively in writing
A3: Ability to work in a collaborative team environment
A4: Ability to understand, troubleshoot and configure various IT systems independently
A5: Ability to manage priorities and deadlines

PERSONAL SUITABILITY:
PS1: Passion for technology and desire to learn
PS2: Personally connects with people
PS3: Exercises sound judgment
PS4: Makes things happen
PS5: Takes responsibility

**The following may be applied / assessed at a later date (may be needed for the job)**:
OPERATIONAL REQUIREMENTS:

- Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent;
- Willing and able to wear Parks Canada identifier clothing and personal safety equipment;
- Willing and able to work shifts, weekends, holidays and overtime;

**Conditions of employment**:
CONDITIONS OF EMPLOYMENT:

- Reliability status security clearance

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Note: Additional information may be requested after closing date for screening and/or assessment purposes

The Parks Canada Agency is established as a separate employer in the Federal Public Service und

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