Manager, International Agent Relations and

6 months ago

Surrey, Canada Kwantlen Polytechnic University Full time

Employee Group:
**Administration/Management**
- Workplace Type:
**Hybrid**
- Hours of Work (BCGEU):
- # of openings:
**1**
- Hours Per Week (BCGEU):
- Pay Level:
**10 - Administrative Salary Grid - $83,214 to $122,047**
- Days of Work (BCGEU):
- Employment Type:
**Temporary Full Time**
- Internal Closing Date:
**Open Until Filled**
- Travel Frequency:
**Occasional travel between campuses is required.**
- External Closing Date:
**Open Until Filled**
- Competition ID:
**3167**

**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW**:Manager, International Agent Relations and Performance Management

This role reports to the Director, International Recruitment, Admissions and Articulation. Reporting directly to this position is a team of International Recruitment and Admissions Coordinator and International Support Assistant.

This critical role ensures that the university’s agency relationships and engagement strategies align with the strategic priorities of the University, leading to the achievement of KPU’s international student enrolment targets. With agent commissions representing the second largest expenditures for the university, this position plays a critical role in financial management and will collaborate closely with the Finance department.

**EDUCATION AND EXPERIENCE**
- Bachelor’s degree in a related field, such as Business, International Relations, Marketing or International Education, required. Master’s degree preferred;
- A minimum of 3 years of leadership experience with experience in supervising and managing staff. Experience with labour relations in a unionized setting is an asset;
- Minimum 5-7 years experience in a recognized post-secondary institution with direct relevant experience in international recruitment and agent relations and partnerships;
- Minimum 5 years’ experience developing and managing contracts and budgets. Experience managing contracts within an international agent portfolio preferred;
- Or a combination of education and experience.

**COMPETENCIES**
- Oral and written fluency in English and a secondary language in one of KPU’s target markets is required.
- Proven ability to be flexible in adapting public speaking/presentation styles to people of different backgrounds and cultures.
- Strong analytical skills to recruit agents, assess and improve the performance of the international agent network.
- Demonstrated experience in improving business practices, processes, and policy for recruiting and managing international agents.
- Proven ability to analyze financial data, create comprehensive reports, and draw meaningful insights to inform strategic decisions.
- Familiarity with contract management and compliance in an international context
- Knowledge of international education trends and best practices. Excellent knowledge of British Columbia’s post-secondary education system, as well as world geography, history, politics and current and local affairs.
- Excellent knowledge of Canadian post-secondary admission and registration processes.
- Strong financial acumen and experience with budget management.
- Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients, including, but not limited to: applicants, agents, faculty, Finance, staff and prospective learners, where diversity of situations and people are routinely encountered.
- Experience in negotiating agreements in an international setting.
- Superior ability to make sound decisions by exercising judgment, diplomacy, tact and discretion in a high pressure, high volume environment with changing and conflicting priorities.
- Excellent knowledge of Canadian immigration policy and procedures related to international students.
- Advanced level of technical skills with Microsoft Excel and Word required.
- Demonstrated experience with a student information system or CRM and the ability to learn software programs that may be used at the University.
- Domestic and international travel may be required.
- Ability to work evenings and weekends as needed.
- Minimum of 40 wpm keyboarding skills with a high degree of accuracy.
- Able to lift and carry materials up to 50 lbs.
- Ability to travel between campuses is required.

click here for a more detailed job description

**Salary Information**

The compensation range is the span between the minimum and maximum base salary (as listed above) for a position. Approximately halfway between the minimum and the maximum represents an employee that possesses full job knowledge, qualifications and

  • International Logistics Coordinator

    2 months ago

    Surrey, Canada C&D Logistics LTD. Full time

    As an International Operations Coordinator, you will be part of a team that delivers exceptional customer service to all our clients, large or small. Our team achieves this by diligently processing every quote request, formulating delivery options and providing the best optimal logístical solutions for our clients in the most cost-effective and reliable...

  • International Program Coordinator

    7 months ago

    Surrey, Canada Pacific Academy Full time

    Support a Pentecostal / Charismatic statement of faith and participate in a local church Provide a current Criminal Record Check Demonstrate strong interpersonal skills Possess excellent written and verbal communication skills Possess competence in Microsoft Office Suites and/or Google Suites Have strong organizational, prioritization and multitasking...

  • Customer Service Agent

    6 months ago

    Surrey, Canada Calimet Construction Ltd Full time

    Job Description: As a Customer Service Agent at Calimet Construction Ltd, you will be the main point of contact for our clients, ensuring their needs are met and issues are resolved promptly. Your role involves providing excellent customer service, managing inquiries, and maintaining positive relationships with clients. Key Responsibilities: Assist...

  • Release Agent

    6 months ago

    Surrey, Canada Livingston International Full time

    Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the...

  • Insurance Agent

    2 weeks ago

    Surrey, Canada BEST SELECT INSURANCE SERVICES LTD. Full time

    We are looking for motivated and dedicated individuals to join our expanding team! We have openings for both **Insurance Agent Level 1** and **Insurance Agent Level 2** ( House and Commercial Insurance Agents ) positions. If you're seeking a rewarding career in the insurance industry, this is your chance to grow with a reputable company! **Insurance Agent...

  • International Recruitment

    3 months ago

    Surrey, Canada Kwantlen Polytechnic University Full time

    **Competition ID**: - 3677 **Internal Closing Date**: - September 28, 2024 **External Closing Date**: - Open Until Filled **# of Openings**: - 1 - **Salary Information**: - 13 - BCGEU Pay Grid - $33.88 to $37.81 per hour **Employment Type**: - Permanent Full Time **Workplace Type**: - Hybrid **Travel Frequency**: - Occasional travel between...

  • Manager, Internal Audit

    6 months ago

    Surrey, Canada Prospera Credit Union Full time

    Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to...

  • Public Relations Manager

    4 weeks ago

    Surrey, British Columbia, Canada NANA'S KITCHEN AND HOT SAUCES Full time

    Are you passionate about shaping public perceptions and building strong relationships with key stakeholders? NANA'S KITCHEN AND HOT SAUCES is seeking a highly skilled Public Relations Manager to join our team. In this role, you will be responsible for developing and implementing effective communication strategies that showcase our brand's unique value...

  • Customer Support Agent, Inbound

    6 months ago

    Surrey, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...

  • Freight Brokerage Sales Agent

    6 months ago

    Surrey, Canada Avaal Technology Solutions Inc Full time

    AVAAL is seeking a highly motivated and experienced **Sales Executive** to join our team as a **Freight Brokerage Sales Agent**. **PLEASE ONLY APPLY IF YOU HAVE FREIGHT BROKERAGE SALES EXPERIENCE** **Responsibilities** - Develop pipeline and generate new business. - Identify and pursue new business opportunities through cold calling, networking, and other...

  • Mortgage Agent/broker

    6 months ago

    Surrey, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as Airbnb, Dropbox,...

  • Finance Intern

    2 months ago

    Surrey, Canada Finning International Inc. Full time

    Company: Finning International Inc. Worker Type: Temporary Position Overview: Supporting the Global Business Development (M&A) team, this position is a remote analytical finance role which is responsible for supporting financial analysis and ad-hoc research. In this entry level role, the incumbent will review, analyze and summarize potential investments,...

  • Finance Intern

    6 months ago

    Surrey, Canada Finning International Inc. Full time

    Company: Finning International Inc. Number of Openings: 1 Worker Type: Temporary Position Overview: Supporting the Global Business Development (M&A) team, this position is a remote analytical finance role which is responsible for supporting financial analysis and ad-hoc research. In this entry level role, the incumbent will review, analyze and summarize...

  • Indigenous Relations Manager

    6 months ago

    Surrey, Canada FortisBC Full time

    **Branch**: Gas **Affiliation**: Management & Exempt **Employment Status**: Full-Time Temporary **Workplace Flexibility**: Yes **Temp Duration**: 12 months **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and...

  • Customer Service Agent

    6 months ago

    Surrey, Canada Soprema Full time

    Diploma None - Shift Day - Job status Permanent - Workplace 101-18651 52 Avenue, Surrey - Work timetable Full-time - Years of experience 3 to 5 years - Rate To be discussed - Date according As soon as possible **Why should you join our team?**: - Participation in profit sharing - Shutdown at Christmas and all paid holidays - Flexible insurance program (80%...

  • Front Desk Agent/night Auditor

    6 months ago

    Surrey, Canada Hampton by Hilton Full time

    **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is...

  • Front Desk Agent/night Auditor

    6 months ago

    Surrey, Canada Hampton by Hilton Full time

    **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is...

  • Front Desk Agent/night Auditor

    6 months ago

    Surrey, Canada Hampton by Hilton Full time

    **About US** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its...

  • Labour Relations Manager

    2 months ago

    Surrey, British Columbia, Canada CN Full time

    Job SummaryThe Labour Relations Manager plays a pivotal role in collaborating with leaders to identify and prepare arguments to defend the company's position on Labour Relations (LR) issues. This role establishes, maintains, and fosters a solid working relationship with union representatives, colleagues, and clients to promote a cooperative and effective LR...

  • International Admissions Specialist

    2 months ago

    Surrey, Canada Kwantlen Polytechnic University Full time

    **Competition ID**: - 3680 **Internal Closing Date**: - October 6, 2024 **External Closing Date**: - October 12, 2024 **# of Openings**: - 1 - **Salary Information**: - 11 - BCGEU Pay Grid - $32.01 to $35.76 per hour **Employment Type**: - Permanent Full Time **Workplace Type**: - Hybrid **Travel Frequency**: - Occasional travel between...