Nf - Connect Customer Liaison

3 weeks ago


Winnipeg, Canada NFI Group Inc. Full time

**Connect Customer Liaison**

**New Flyer** is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE brands. It also offers infrastructure development through New Flyer Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions.

***
- As a key member of our Smart Bus Technology team, you will be a focal point for customer projects, questions or concerns. This will include interaction with customers, deep understanding of their operating environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and project management.

**WHAT YOU WILL DO**:

- Manage Smart Bus Technology projects, including keeping and reporting on the status of tasks.
- Acquire and maintain an expert command of NFI Connect, including a good understanding of the system’s capabilities and limitations and how they compare to competitive products in use or evaluation by the customers in their portfolio.
- Specialize in customer-unique operating conditions, fleet problems, and projects, and assist customers in expressing their needs and creating specifications for projects related to NFI Connect.
- Monitor the status and performance of customer vehicles and coordinate with specialized company personnel and vendors to provide timely and accurate answers related to their vehicles’ performance and health.
- Maintain daily or weekly contact with customer and Regional Product Support Managers, preparing and delivering weekly progress and performance reports.
- Assist in OTA Software campaigns and CAN log retrieval efforts.
- In conjunction with the NFI Connect Business Development Specialist, deliver training, prepare diagnostic aids and promote system usage at its full capacity.
- Provide input & support to Production, Quality Assurance, Customer Service Support, and other departments as required and assist in ensuring that installation and configuration of the system are complete before the test drive at the plant and remain current after delivery for customers in their portfolio.
- Maintain customer communication log and scorecard.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Post-secondary education in business, engineering or related discipline with relevant work experience.
- Commitment to customer satisfaction through building and maintaining strong customer relationships.
- Superior verbal and written communication skills and effective interpersonal skills
- Adept with Microsoft Office.
- Ability to read and interpret blueprints and technical specifications.
- Strong organizational, problem-solving, and time-management skills.
- Ability to perform efficiently and effectively within a team environment and to work independently as required.
- Experience with IoT, connected vehicles and IT network technology would be considered an asset.
- Basic knowledge of transit and coach electrical architecture and networks would be considered an asset.
- Up to 20% of travel is required in this position._

**WHY JOIN OUR TEAM**:

- Competitive wages and a comprehensive benefits package.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY**:

- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

**NFI Group** is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.



  • Winnipeg, Canada New Flyer Full time

    **Connect Customer Liaison** *** As a key member of our Smart Bus Technology team, you will be a focal point for customer projects, questions or concerns. This will include interaction with customers, deep understanding of their operating environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and project...


  • Winnipeg, Canada MCI Coach Full time

    *** As the liaison for the company and the customer, successfully manage assigned contracts by leading cross-functional teams throughout the pre-production and build process. Must develop long-term business relationships of customer confidence and trust. **WHAT YOU WILL DO**: - Must understand the full requirements of each contract assigned. - Develop a...


  • Winnipeg, Canada Health Sciences Centre Full time

    **Requisition ID**: 370692 **Position Number**: 20053703 **Posting End Date**: November 28, 2024 **City**: Winnipeg **Employer**: Shared Health **Site**:Health Sciences Centre **Department / Unit**: Nutrition & Food Services **Job Stream**: Clinical Support **Union**: Non Union **Anticipated Start Date**: 12/02/2024 **FTE**: Casual **Anticipated...

  • Employment Liaison

    4 weeks ago


    Winnipeg, Canada Daniel McIntyre St. Matthews Community Association Full time

    The PREP Employment Program assists unemployed and under-employed people in accessing job related training and skills that will assist them in gaining entry-level employment. The Employment Liaison will be responsible for working one on one with participants who do not meet our current entrance requirements for training and will also assist all participants...


  • Winnipeg, Canada KPI Connect Ltd. Full time

    Job description **Starting at $13 per Hour Work from Home Or Onsite !** **Opportunity to earn up to $1000 in retention bonus paid between 30-120 days of start date!** At KPI Connect Ltd., the Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be representing our...


  • Winnipeg, Canada Motor Coach Industries Full time

    **Field Service Technician** *** This position is responsible for the overall technical product support of assigned fleets -perform repair and inspection work, troubleshooting/diagnoses of electrical and mechanical components and bus systems. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical...


  • Winnipeg, Canada KPI Connect Ltd. Full time

    **Job description** Job description **Starting at $14 per Hour Work from Home Or Onsite !** **Opportunity to earn up to $850 in retention bonus paid between 30-120 days of start date!** At KPI Connect Ltd., the Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be...


  • Winnipeg, Canada KPI Connect Ltd. Full time

    **Job description** Job description **Starting at $14 per Hour Work from Home Or Onsite !** **Opportunity to earn up to $850 in retention bonus paid between 30-120 days of start date!** At KPI Connect Ltd., the Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be...


  • Winnipeg, Canada KPI Connect Ltd. Full time

    **Job description** Job description **Starting at $14 per Hour and the Potential to work from home !** **Opportunity to earn up to $850 in retention bonus paid between 30-120 days of start date!** At KPI Connect Ltd., the Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills,...

  • New Flyer

    4 weeks ago


    Winnipeg, Canada NF Transit Bus - Winnipeg Full time

    **Quality Assurance Supervisor** *** - As a key member of our Quality Assurance team, you will be responsible for leading inspection of production quality activities in the Production Department while ensuring safety, quality, customer satisfaction, asset preservation and productivity. **WHAT YOU WILL DO**: - Coordinates the daily activities of the...


  • Winnipeg, Canada Manitoba Hydro Full time

    **PROJECT LIAISON OFFICER** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life -...


  • Winnipeg, Canada (NETES) Neeginan Education, Training and Employment Services, Inc. (FORMERLY CAHRD) Full time

    **POSITION: STUDENT AND INDUSTRY LIAISON** **DEPARTMENT: NEEGINAN COLLEGE OF APPLIED TECHNOLOGY** **COMPETITION NUMBER: 2024NC-SIL02** **APPLICATION DEADLINE**:Open Until Filled **SALARY/WAGE**: $27.74 - $29.27 **POSITION TYPE**: Permanent, Full-Time, 37.5 hours per week **JOB SUMMARY** Responsible for the assessment and support of students’...

  • Contractor for Water

    4 weeks ago


    Winnipeg, Canada The Manitoba Islamic Association Full time

    MIA Water and Sewer Connection Project: Contractor Currently, the Waverley complex has sewer and water tanks that are filled/emptied 2-4 times a week depending on the activities. MIA is working towards city water and sewer connection. A preliminary design was completed by Sandbox Consulting, who will also serve as the contract administrator. The Project is...


  • Winnipeg, Canada Amazon.com.ca, Inc. Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools Job summary **The address for this location is**: 11...


  • Winnipeg, Canada City of Winnipeg Full time

    Reporting to the 311 Quality Improvement Business Analyst, the 311 Knowledge Management Liaison (KML) is responsible for researching, analyzing, gathering, and organizing knowledge and building technical scripts, which provides the knowledge base needed by the Customer Service Representatives to be able to effectively respond to the large variety of...


  • Winnipeg, Canada KPI Connect Full time

    KPI Connect Ltd. is an award-winning, unified Contact Center Provider with a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years. KPI Connects philosophy is collaborate, communicate and connect. This is the cornerstone of our consultative approach to understanding a client’s business. Under the general supervision of the...


  • Winnipeg, Canada The North West Company Full time

    Bring your organizational, resolving and customer service skills to your role as a Coordinator, Store Connect Support at The North West Company (TNWC). The Coordinator, Store Connect Support is accountable for first line of contact in response to all store reported Merchandising issues through the Store Connect service portal. With stores and customers at...


  • Winnipeg, Canada NFI Group Inc. Full time

    NFI Parts is North America’s most comprehensive parts organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts provides replacement parts for all subsidiaries of NFI Group, a leading independent bus and coach manufacturer and a leader in electric mass mobility solutions, including New Flyer®...


  • Winnipeg, Canada Activus Connect Full time

    **What you will do** ⦁ Responding to calls from customers who have questions regarding insurance, group benefits, retirement, 401K, etc. ⦁ Respond to inquiries from customers who have questions regarding their benefits or policies. ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the...


  • Winnipeg, Canada Manitoba Hydro Full time

    **PROJECT DELIVERY LIAISON** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...