Night Manager

1 week ago

Victoria, Canada Fairmont Empress Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

**Job Description**:
NIGHT MANAGER

What is in it for you:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Annual salary of $60,000

What you will be doing:
As Night Manager, you will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.
- Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

- Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
- Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
- Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
- Ensuring rooms revenue is maximized, balancing average rate and occupancy
- Participates in rooms forecasting, including yield and inventory management
- Staying current of industry/competitive trends and making recommendations for improvement
- Demonstrating excellent Guest Service and maintaining a high level of employee relations
- Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
- Actively seeking feedback and following up on Guest comments
- Functions as key member of Hotel Leadership Team
- Responsible for nightly general network maintenance and performing End-of-Day functions
- Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
- Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
- A catalyst for change and desire to constantly improve Front Office/ Night operation
- Other duties as assigned

**Qualifications**:
Your experience and skills include:

- A minimum of two years recent (in the last five years) combined experience in Accounting and/or Front Office in a hotel of comparable size and level of guest service
- Impeccable grooming and presentation
- Completely fluent English language skills; both written and verbal
- Demonstrated a high level of responsibility and commitment
- A clear, precise, polite and helpful telephone manner
- Excellent organizational skills and high attention to detail
- A team player with proven success in relationship building
- Commitment to provide excellent service and exceed guests' expectations
- Proficiency of Property Manager, MS Word, Excel and Outlook required
- Must be recommended on the Heart of the House SRI

Additional Information

Physical Aspects of Position (include but are not limited to): Occasional standing and walking, Occasional bending and kneeling, Occasional carrying and lifting

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence b

  • Night Manager

    3 weeks ago

    Victoria, Canada AccorHotel Full time

    Company Description Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner...

  • Night Manager

    2 weeks ago

    Victoria, Canada FAIRMONT Full time

    Company Description Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner...

  • Night / Closing Manager

    1 week ago

    Victoria, Canada El furniture Warehouse Victoria Full time

    Floor Manager! Basic knowledge of cash process in the AM, running the floor and preparing for the nights, running the floor at nights, dealing with customer complaints and being a presence on the floor, as well as helping in areas needed! **WE ARE**: Your hang out and your home away from home. We’re passionate about hiring good people and making sure our...

  • Bartender

    4 weeks ago

    Victoria, Canada Paparazzi Night Club Full time

    Overview: We are seeking a skilled and enthusiastic Bartender to join our team. As a Bartender, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests. If you have a passion for Victoria night life and enjoy working in a fast-paced environment, we would love to hear from...

  • Bartender

    2 weeks ago

    Victoria, British Columbia, Canada Paparazzi Night Club Full time

    Overview:We are seeking a skilled and enthusiastic Bartender to join our team. As a Bartender, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests. If you have a passion for Victoria night life and enjoy working in a fast-paced environment, we would love to hear from you.Responsibilities:...

  • Night Auditor

    4 weeks ago

    Victoria, Canada HOTEL GRAND PACIFIC Full time

    Join our Guest Services team at Hotel Grand Pacific! We have a full-time position available for a Night Auditor. An independent luxury property located on Victoria’s beautiful inner harbour, we are proudly affiliated with Preferred Hotels & Resorts, with a reputation for providing excellent, personalized service. This is a great opportunity for someone...

  • Night Auditor

    4 weeks ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    Managed by Atlific Hotels, the award winning _full service, four-diamond Marriott Victoria Inner Harbour _overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked high for overall guest...

  • Night Auditor

    3 weeks ago

    Victoria, Canada Hotel Grand Pacific Full time

    **Duties**: - Assist with overnight Hotel Safety, Security and Emergency Response - Run the audit and cross-check daily revenue to ensure all is in order - Operate the switchboard and take hotel reservations - Check in/out guests according to the hotels procedures and policies - Record lost & found articles - Communicate guests concerns and problems to...

  • Night Auditor

    7 days ago

    Victoria, Canada HOTEL GRAND PACIFIC Full time

    Join our fantastic Guest Services team! Hotel Grand Pacific has a full-time position available for a Night Auditor. An independent luxury property located on Victoria’s beautiful inner harbour, we are proudly affiliated with Preferred Hotels & Resorts, with a reputation for providing excellent personalized service. This is a great opportunity for someone...

  • Night Auditor

    2 weeks ago

    Victoria, British Columbia, Canada HOTEL GRAND PACIFIC Full time

    Join our Guest Services team at Hotel Grand Pacific We have a full-time position available for a Night Auditor. An independent luxury property located on Victoria's beautiful inner harbour, we are proudly affiliated with Preferred Hotels & Resorts, with a reputation for providing excellent, personalized service.This is a great opportunity for someone with...

  • Night Auditor

    2 weeks ago

    Victoria, British Columbia, Canada Victoria Marriott Inner Harbour Full time

    Managed by Atlific Hotels, the award winning _full service, four-diamond Marriott Victoria Inner Harbour _overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked high for overall guest...

  • Night Audit

    3 weeks ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **Job description - Night Audit - Manager on Duty & Overnight Bell.** **The Magnolia Hotel & Spa is Victoria’s Luxury Boutique Hotel**. The award-winning hotel, voted one of the Top Hotels in Canada by Travel + Leisure magazine, Trip Advisor and Conde Nast Traveler, is one block from the harbour and the city’s best restaurants, shops and entertainment -...

  • Night Audit

    7 days ago

    Victoria, Canada Strathcona Hotel Full time

    The Strathcona Hotel, in the heart of beautiful Victoria British Columbia is looking to hire a reliable, mature and energetic individual to join our Front Desk team. Previous accounting experience is not mandatory. Shift hours: 11:30pm to 7:30am Availability is required for: Thursday, Friday, Saturday, and Sunday nights - flexibility is a...

  • Night Auditor

    2 weeks ago

    Victoria, British Columbia, Canada Coast Hotels Full time

    Your company, your values, your careerCoast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.The Night Auditor will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service...

  • Night Auditor

    2 weeks ago

    Victoria, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a **gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a** Nocturnal Night Auditor** **(Part Time, 2-3 shifts/week)** to join our flock of totally unique and fun-loving individuals at our **Victoria **location. Working at Accent Inns is different than working...

  • Night Auditor

    3 weeks ago

    Victoria, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent-Night Auditor is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation...

  • Night Audit Supervisor

    1 week ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    _Managed by Atlific Hotels, the_ **Victoria Marriott Inner Harbour **_overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked the number one full service Marriott in Canada for overall...

  • Withdrawal Management Support Worker

    7 days ago

    Victoria, Canada Victoria Youth Empowerment Society Full time

    **Position**:Permanent Part TimeOvernight Awake Weekends Position. **Fridays: 11pm - 7am** **Saturdays: 11pm - 7am** **Sundays: 11pm - 7am** **Job Summary**: The role of the **Withdrawal** **Management Support Worker (Nights) **is to provide the necessary support and service to youth within the SYD Detox and provide residential support (house chores and...

  • Night Housekeeper

    4 weeks ago

    Victoria, Canada Ross Place Seniors Community Full time

    **JOB SUMMARY**:Ross Place is an all-inclusive senior’s community in the heart of historic Victoria, BC. Our vibrant residence has been voted Best in the City for 3 years and offers 142 independent living suites and 40 Island Health subsidized assisted living suites. Ross Place is proudly owned and operated by VRS Communities Society, a local non-profit...

  • Night Audit

    3 weeks ago

    Victoria, Canada Strathcona Hotel Full time

    The Strathcona Hotel, in the heart of beautiful British Columbia is looking to hire a reliable, mature and energetic individual to join our front desk team. Shift hours: 11:30pm to 7:30am Duties and Responsibilities; Check in late night arrivals Check out early morning departures Create new reservations for walk in guests, and create, modify, and cancel...