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Night Manager

4 months ago

Victoria, Canada FAIRMONT Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

**Job Description**:
**NIGHT MANAGER**

**What is in it for you**:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

**What you will be doing**:
As Night Manager, you will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.
- Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

- Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
- Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
- Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
- Ensuring rooms revenue is maximized, balancing average rate and occupancy
- Participates in rooms forecasting, including yield and inventory management
- Staying current of industry/competitive trends and making recommendations for improvement
- Demonstrating excellent Guest Service and maintaining a high level of employee relations
- Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
- Actively seeking feedback and following up on Guest comments
- Functions as key member of Hotel Leadership Team
- Responsible for nightly general network maintenance and performing End-of-Day functions
- Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
- Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
- A catalyst for change and desire to constantly improve Front Office/ Night operation
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- A minimum of two years recent (in the last five years) combined experience in Accounting and/or Front Office in a hotel of comparable size and level of guest service
- Impeccable grooming and presentation
- Completely fluent English language skills; both written and verbal
- Demonstrated a high level of responsibility and commitment
- A clear, precise, polite and helpful telephone manner
- Excellent organizational skills and high attention to detail
- A team player with proven success in relationship building
- Commitment to provide excellent service and exceed guests' expectations
- Proficiency of Property Manager, MS Word, Excel and Outlook required
- Must be recommended on the Heart of the House SRI

Additional Information
**Physical Aspects of Position (include but are not limited to)**:Occasional standing and walking, Occasional bending and kneeling, Occasional** **carrying and lifting

**Your team and working environment**:Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence ble