Spa Coordinator

1 week ago

Victoria, Canada Brentwood Bay Resort Full time

**About us.**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**About the job.**

This position serves as the Spa's point person, providing logístical support in the absence of the Spa Manager and Supervisors. As a key collaborator, you will be responsible for ensuring smooth Spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests. Your attention to detail, friendly demeanor, and ability to manage multiple tasks will be critical in delivering a pristine and energized Spa experience.

**About you.**
- A warm and professional demeanor with a proven ability to manage the flow of people with ease
- A graceful and mindful approach to life, recognizing the impact you have on the entire spa experience as the bookend position
- A confident and calm demeanor that instills a sense of trust and capability in all interactions with guests and team members
- A guest-centric approach to work, dedicated to helping team members consistently provide an exceptional spa experience
- Strong communication skills, both efficient and effective, to ensure seamless operations and guest satisfaction
- Excellent decision-making skills, coupled with a keen attention to detail and a love for ensuring even the smallest details are taken care of
- Proficiency in Microsoft Office and prior experience with booking software is an asset
- Preferred minimum of 1 year of experience in a reception, customer service, office administration, or sales position
- Open and flexible availability preferred, including weekends and evenings until 8pm

**What you'll be doing.**
- Efficiently book, modify, and cancel spa appointments using Vagaro software
- Create a welcoming environment for guests, providing excellent customer service throughout their visit
- Provide knowledgeable recommendations for treatments and products based on individual client needs
- Coordinate appointment scheduling and ensure bookings are organized and efficient
- Answer phones promptly and professionally, assisting with inquiries and reservations
- Follow established procedures for invoicing, cash handling, and cash-out, meeting monthly sales targets
- Perform opening and closing duties for the spa, including administrative tasks
- Recommend spa products and maintain stock levels, following established product management procedures
- Respond to and resolve guest concerns and feedback in a timely and professional manner

**What we offer.**
- This position offers a competitive wage of $21.00 per hour based on experience, with the potential to earn additional commission
- We are committed to the health and wellness of our team members and offer extensive benefits to support their well-being
- An award-winning culture that makes you excited to come to work
- The opportunity to showcase your skills and make a difference in a stunning location
- Personal and professional development opportunities
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa, as well as free paddle sport rentals at the Brentwood Bay Marina for you and a friend
- Friends and family discounts on hotel rooms

  • Spa Coordinator

    4 weeks ago

    Victoria, Canada Emerald Day Spa Full time

    Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Spa Coordinator. As a Spa Coordinator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our spa. If you have a passion for the beauty and wellness industry and enjoy working in a fast-paced environment, we...

  • Spa Coordinator

    2 weeks ago

    Victoria, Canada Emerald Day Spa Full time

    Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Spa Coordinator. As a Spa Coordinator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our spa. If you have a passion for the beauty and wellness industry and enjoy working in a fast-paced environment, we...

  • Spa Coordinator

    17 hours ago

    Victoria, Canada Emerald Day Spa Full time

    Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Spa Coordinator. As a Spa Coordinator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our spa. If you have a passion for the beauty and wellness industry and enjoy working in a fast-paced environment, we...

  • Spa Coordinator

    4 weeks ago

    Victoria, Canada Pure Day Spa Full time

    Pure Day Spa is seeking a qualified individual to fill the position of Spa Receptionist / Client Care Coordinator a leader of first impressions! Our boutique and spa is located at Mattick’s Farm in Cordova Bay. We are looking for a naturally caring, attentive and personable person, who understands the importance of exceptional client...

  • Spa Coordinator

    16 hours ago

    Victoria, Canada Pure Day Spa Full time

    Pure Day Spa is seeking a qualified individual to fill the position of Spa Receptionist / Client Care Coordinator a leader of first impressions! Our boutique and spa is located at Mattick’s Farm in Cordova Bay. We are looking for a naturally caring, attentive and personable person, who understands the importance of exceptional client...

  • Spa Coordinator

    3 weeks ago

    Victoria, Canada Pure Day Spa Full time

    Pure Day Spa is seeking a qualified individual to fill the position of Receptionist / Spa Coordinator a leader of first impressions! Our boutique and spa is located at Mattick’s Farm in Cordova Bay. We are looking for a naturally caring, attentive and personable person, who understands the importance of exceptional client service. **Responsibilities and...

  • Spa Coordinator

    3 weeks ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Spa Coordinator

    2 days ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Receptionist

    2 weeks ago

    Victoria, Canada Westin Bear Mountain Resort & Spa Full time

    Answers calls and handles inquiries promptly and professionally. - Greets guests including walk-ins in a friendly and efficient manner. Provides tours of spa, as required. - Handles treatment bookings and scheduling. - Maintains accurate accounting procedures for cash transactions and reconciles all transactions at the end of the work shift. - Resolves guest...

  • Spa Coordinator

    4 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Coordinator

    3 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Coordinator

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Coordinator

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Coordinator

    3 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Spa Coordinator

    4 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Spa Coordinator

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** **Brentwood Bay Resort** is a luxury boutique property that is unlike any other hotel or resort in the Greater Victoria area. We believe in doing more than serving delicious meals, providing relaxing spa treatments, and welcoming guests to our beautiful oceanfront suites. We believe in providing a truly special guest experience and supporting...

  • Spa Coordinator

    7 days ago

    Victoria, British Columbia, Canada Brentwood Bay Resort Full time

    About us.Brentwood Bay Resort is a luxury boutique property that is unlike any other hotel or resort in the Greater Victoria area. We believe in doing more than serving delicious meals, providing relaxing spa treatments, and welcoming guests to our beautiful oceanfront suites. We believe in providing a truly special guest experience and supporting our team...

  • Wellness Concierge

    4 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Wellness Concierge

    16 hours ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Salon and SPA Coordinator

    2 weeks ago

    Victoria, Canada Academy of Excellence Full time

    **Academy of Excellence is looking for a full - time Salon/Spa Coordinator.** **All applicants must submit a cover letter and resume** **Requirements**: - Customer Service experience with an emphasis in booking appointments and retail sales. - Exceptional Interpersonal skills and telephone manners. - Passion for dealing with guests and understands the...