Analyst, Canadian Patient Experiences Reporting

6 months ago

Ottawa, Canada Canadian Institute for Health Information Full time

**Category**
- Data Analysis

**City**
- Ottawa, Toronto, Ontario, Canada
- Analyst, Canadian Patient Experiences Reporting System (CPERS)
- Who we are
- We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?
- The Analyst, Canadian Patient Experiences Reporting System (CPERS), is responsible for supporting patient experience data collection activities, conducting data quality analyses, and carrying out reporting activities including maintenance of the private reporting tool. The Analyst will provide support to clients submitting data in adherence to CPERS data submission requirements and assist in responding to client requests for information. The Analyst will work closely with CIHI’s Performance Improvement and Capacity Building (PICB) team that is responsible for research and development work related to patient experience measures. The Analyst will also work closely with Information Technology (IT) team members who provide technical support for the CPERS system to carry out user testing and troubleshooting for bugs and system changes.
- What you'll do
- 1. Provides client support for new or prospective clients in the process of implementing CPERS requirements, including responding to questions regarding data elements, data submission processes, onboarding etc. This would involve working collaboratively with CIHI’s PICB, Client Access and Engagement and IT team members.
- 2. Updates and maintains the minimum data set data dictionary and other documentation needed for program operations.
- 3. Supports data submission cycle processes, ensuring timely receipt of the data and tracking data quality issues. This includes raising process and quality issues pertaining to systems and identifying and implementing resolutions; assisting with the data capture and quality checking of electronic submissions; performing ongoing data quality checks and contributing to data quality documents as per the CIHI corporate data quality framework.
- 4. Investigates data quality issues in the CPERS database and works with internal IT staff to trouble-shoot and resolve data issues as needed.
- 5. Supports the development and analysis for analytical products using CPERS data, which may involve linkage with other databases such as the Discharge Abstract Database, etc.
- 6. Supports the development, testing, onboarding and operations of the CPES private reporting tools.
- 7. Provides timely responses to requests for data/information from internal and external clients ensuring compliance with CIHI privacy policies and CIHI and department procedures.
- 8. Participates in meetings with external working groups and prepares documentation, presentations, and briefing notes, as required.
- 9. Assumes responsibility for other related duties as assigned by the Program Lead and/or Manager.
- What you'll bring to the table
- Undergraduate degree in health sciences, health information, statistics, computer programming or related field. Graduate degree or equivalent experience in health services or research is preferred.
- One - three (1-3) years related experience.
- Experience in the manipulation and analysis of large cross-sectional and longitudinal data sets an asset. Familiarity with relational databases is an asset.
- Experience in the preparation of statistical and descriptive reports.
- Experience with Python/R or other statistical or data query software and Microsoft Office products, particularly Microsoft Excel and Word.
- Strong problem solving skills and attention to detail while maintaining ability to see the bigger picture.
- Proven effective written and verbal communication skills and excellent interpersonal skills; ability to work as part of a multi-disciplinary team in a deadline-driven environment.
- Fluency in both official languages would be an a

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