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Bilingual Credit and Collections Clerk

7 months ago

Mississauga, Canada Crown Lift Trucks ULC Full time

Crown Lift Trucks is the premier material handling dealer in Canada. The Company has been a leader in the industry and is considered a one stop shop for all material handling needs. Crown Lift Trucks Canada operates 8 full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, as well as training.

We are currently hiring a **Credit and Collections Representative **to join our growing team

**WE OFFER**
- Competitive compensation
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance and more
- Pension plan
- Opportunities for advancement and ongoing professional development
- Onsite parking
- Educational allowance

**SPECIFIC RESPONSIBILITIES**
- Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.
- Ownership of assigned portfolio.
- Ability to de-escalate customer concerns and resolve situations.
- Schedule and follow up with customers to ensure that commitments are met.
- Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with sales and branch managers.
- Opening of new customer accounts and maintenance
- Review, approve and release orders on timely basis.
- Minimal travel may be required to visit branches.
- Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

**QUALIFICATIONS**
- Bilingual (English and French) is required
- Graduate of a post-secondary accounting/business program.
- 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred.
- Experience using standard accounting software.
- Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic.
- Proficient in MS Office Skills including Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Strong attention to detail
- Must be able to commute to office 5 days/week.

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.