Credit and Collections Coordinator

5 months ago

Mississauga, Canada Johnston Equipment Full time

As the Credit and Collections Coordinator, you will have the opportunity to utilize your interpersonal skills and employ your full range of credit and collections knowledge to help the Company meet their collections objectives. You’ll be responsible for maximizing cash flow and minimizing credit risks and write-offs while providing exceptional customer service.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

**We offer our employees**:

- A stable company who stands behind 65 years of business excellence
- Competitive compensation
- Work/Life balance
- The chance to expand your professional and personal skills
- Learning with a national leader in a most critical industry, material handling

If you are an individual who is detail-oriented and has excellent prioritization, organizational and follow-up skills, you will exceed in this role. You will serve as the liaison between internal and external customers to ensure that concerns and inquiries are met with a prompt response. This is where your excellent communication skills would come into play

**Goals**:

- Minimize credit risks and write-offs
- Maximize cash flow and profitability
- Perform collections on amount due in a timely manner
- Ensure weekly and monthly collection targets are met

**Key Work Activities**:

- Review status of delinquent accounts and initiate collection action
- Identify and resolve invoicing issues, including correcting any errors and misapplied payments
- Monitor customer accounts for patterns of non-payment and late payments
- Manage, reconcile, and update customer accounts
- Perform daily collection calls within assigned accounts
- Work with other A/R team members to resolve billing discrepancies
- Utilize various strategies and collaborate with the management to maximize cash receipts, escalate risky accounts to the supervisor, and identify process efficiencies
- Research payment discrepancies, provide supporting information to customers, and devise payment plan solutions
- Promptly respond to customer inquiries and identify and devise resolutions of client disputes
- Document daily collections activities, including notes on interactions with customers

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed

**You make a difference**:As the Credit and Collections Coordinator, you support the smooth operation of the business by minimizing the risk of late payment or non-payment by customers. In turn this contributes to the sales and profit maximization.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Additional Qualifications

**Education**:

- Certificates & Designations, High School is required

**Skills**:

- Accounting
- Collections
- Computer Skills
- Committed to Customers, Develops and Maintains Relationships
- Demonstrates Functional Expertise, Strong Problem Solving
- Language, Bilingual English and French (Verbal and Written)

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