Credit and Collections Rep

2 weeks ago

Mississauga, Canada Staples Full time

PURPOSE OF JOBResponsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.
- PRIMARY DUTIES AND RESPONSIBILITIES- Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
- Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
- Serve as the contact/liaison for the assigned account portfolio **. (30%)
- Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection.
- Request or action credit account information changes.
- Communicate timely and relevant information to Sales.
- Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
- Review, resolve (if applicable) and recommend release credit hold orders. **(30%)**:

- Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits **. (20%)**:

- Month end reporting and regular review of assigned account portfolio with Credit Manager. **(10%)**:

- Prepare and send Past Due notices and reports. **(5%)**:

- General filing and correspondence. **(5%)
- KNOWLEDGE / SKILL REQUIREMENTS- Superior problem solving, analytical and reconciliation skills.
- Proficient computer skills with Word, Excel, and Outlook.
- Excellent communication skills, both verbal and written.
- Demonstrated strength in negotiation and organizational skills.
- Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
- Strong detail orientation and accurate data entry skills.
- Effective time management skills with the ability to manage multiple priorities.
- Proficient computer skills with Word, Excel, and Outlook. Professional manner, customer care focus and strong interpersonal skills.- PHYSICAL DEMANDS / WORKING CONDITIONS- Remote. No travel required.
- BUDGET ACCOUNTABILITY- N/A
- RECOMMENDED QUALIFICATIONS**Experience**:

- 4-6 years prior related experience

**Education**:

- High School Diploma or GED
- University Degree or College Diploma would be an asset
- CCP Designation or related courses would be an asset

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