Process Improvement Specialist

2 weeks ago

Burnaby, Canada DP World Vancouver Full time

Smarter trade. Better lives. As a new world takes shape, DP World enables smarter trade and improves lives. Our modern, strategically positioned marine terminals and logistics parks have the speed, reliability and reach to ensure your cargo gets to where it needs to be - but what sets us apart is our team of experts with our unceasing commitment to innovation. The world is changing at an unparalleled pace and we are growing to meet its needs. With more capacity coming online we are ready for the future. We trade smarter.
- 70,000 Vessels served each year
- 174,000 Containers moved every day
- 78 Businesses located in 40 countries
- 45,000 People from 130 countries

DP World Canada

As part of a global entity, we pride ourselves on enabling smarter trade to create a better future for all. We call ourselves a ‘trade enabler’, because we make sure the world keeps moving day and night so people have the things they need, when they need them. DP World makes all this happen with a range of businesses adding value at key stages in the global supply chain and helping move cargo to thousands of destinations around the world. Playing such a vital role in the global supply chain, we help economies grow and nations prosper.

What We Offer

Joining DP World Canada means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We realize it takes world-class people to run world-class operations so we offer competitive total compensation packages.

The Opportunity

In this role, you will:

- Work closely with Communications Team, Tier 0-3 Technicians, Project Managers, Business Analysts, and Manager, IT Helpdesk to develop high-quality technical procedures and policies.
- Data Analytics and building dashboards for technicians.
- Prepare content for online delivery/training.
- Document complex processes in a simple easy to read and understand format.
- Influence the Technical team by educating on our processes and standard methodologies.
- Perform quality control for processes & procedures.
- Coordinate basic end user training/support.
- Provide regular updates to manager on status.
- Fact-check new/existing documentation including Data Accuracy.
- Learn and test system/process functionality while writing documentation.
- Develop workflow/process design.
- Review text for consistent tone and style.

What you bring to the role:

- Associate’s degree in Information Technology or related field. (Or equivalent experience)
- Experience with Inventory & Asset Management Controls is an asset.
- Prior experience building dashboards is considered an asset.
- Contributes to shared projects across the larger team.
- Ability to be creative & work independently is considered an asset.
- Balances multiple tasks, including tasks beyond normal scope, and works as an integral part of the IT team.
- Experience with ServiceNow or any related ITSM tool is considered an asset
- Quickly adapt to changing priorities and deadlines
- Previous Canadian work experience or experience working directly with Canadian industries.
- Fluent in English.

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how and join the DP World team.

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