Customer Service Agent 1
4 weeks ago
Position Description:
SERCO is offering a starting hourly rate of **$18.89**
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada.
You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you
Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services. Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.
In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.
In these various functional areas, you will:
- Provide support to the Security Guard Testing (SGT) examination process.
- Provide support to operations with monitoring of crowds at some office locations.
- Assist in the smooth and efficient administration of examinations.
Qualifications:
To be successful in this role, you must:
- Possess a valid Ontario class “G” license.
- Fluency in French and English.
- Have a minimum of 4 years of driving experience.
- 1-4 years of customer service experience in a professional office setting environment or any of the areas below.
- Must have and maintain an acceptable driving record.
- Must be 21 or older (required to operate the observation car).
- Intermediate level computer skills in MS Office are required.
- Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
- **Employee hours vary based on customer demand and location’s operating hours._
- **This position may require extended shift hours and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
-
Bilingual Customer Service Representative
4 weeks ago
Hawkesbury, Canada AnswerPlus Full timeAt AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. As a Bilingual Customer...
-
Summer Customer Service Representative
7 days ago
Hawkesbury, Canada LCBO Full timeLocation Address: 40-452 County Rd 17, Hawkesbury Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...
-
Customer Service Representative
4 weeks ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full time**Who We Are**: MacEwen is a growing family-owned company that has established itself as an industry leader. We’ve been around for 46 years, and we are still going strong! **About the role**: The Customer Service Representative with Campbell Petroleum (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional...
-
Customer Service Representative
3 weeks ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full time**Who We Are**: MacEwen is a growing family-owned company that has established itself as an industry leader. We’ve been around for 46 years, and we are still going strong! **About the role**: The Customer Service Representative with Campbell Petroleum (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional...
-
Customer Service Representative
4 weeks ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 173916 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate - 11.25 hours/Permanent/Hawkesbury As a Customer Experience Associate (Hawkesbury), you are the face, character and heart of our branches. Scotiabank is a place where we put our...
-
Customer Service Specialist
3 weeks ago
Hawkesbury, Canada Supa Vapes Full timeLooking for an experienced salesman to fulfil online orders and keep customers updated on the status of their order. Requirements for job success include being organized, having an attention to detail, and putting the customer first. We are a vape shop that specializes in customer service in both retail and ecommerce and offer a same day delivery service....
-
Agent de Projet Cfa
7 days ago
Hawkesbury, Canada Conseil Économique et Social d’Ottawa Carleton (CÉSOC) Full time**Poste**: Agent de projet CFA **Département**: RSIFEO - CFA **Superviseur immédiat**: Coordonatrice de CFA **Type d’emploi**: (1) poste à temps plein d'une durée de 12 mois renouvelable **Heures de travail**: 37,5 heures par semaine **Lieu**: Hawkesbury **Date de début**: 1er mai **Autres exigences**: Maîtrise du français et de l'anglais **Échelle...
-
Customer Service Representative
2 weeks ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full timeWho We Are: MacEwen is a growing family-owned company that has established itself as an industry leader. We've been around for 46 years, and we are still going strongAbout the role:The Customer Service Representative with Campbell Petroleum (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional customer service in...
-
Customer Service Representative
3 weeks ago
Hawkesbury, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Customer Service Representative
2 weeks ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full timeWho We Are: MacEwen is a growing family-owned company that has established itself as an industry leader. We've been around for 46 years, and we are still going strongAbout the role:The Customer Service Representative with Campbell Petroleum (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional customer service in...
-
Customer Service Representative
2 weeks ago
Hawkesbury, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Customer Service Representative
2 weeks ago
Hawkesbury, Canada Tulmar Safety Systems Inc. Full timeTulmar designs, manufactures and distributes engineered protective têxtiles, survivability and safety solutions for the Aerospace, Defence and Public Security industries. Headquartered in Hawkesbury, Ontario, Tulmar operates a modern 60,000 square foot facility with equipment ranging from computerized cutting tables, stitching machines R.F. (radio...
-
Agent de Projet Cfa
2 weeks ago
Hawkesbury, Canada Conseil Économique et Social d'Ottawa Carleton (CÉSOC) Full time**Poste**: Agent de projet CFA**Département**: RSIFEO - CFA**Superviseur immédiat**: Coordonatrice de CFA**Type d'emploi**: (1) poste à temps plein d'une durée de 12 mois renouvelable**Heures de travail**: 37,5 heures par semaine**Lieu**: Hawkesbury**Date de début**: 1er mai**Autres exigences**: Maîtrise du français et de l'anglais**Échelle...
-
Customer Service Representative
4 weeks ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 178113 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate /Hawkesbury/Permanent/ Part-Time/30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...
-
Student Job
1 week ago
Hawkesbury, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Customer Service Representative
4 weeks ago
Hawkesbury, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Customer Service Representative
3 weeks ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 195684 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Hawkesbury/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...
-
Customer Service Representative/7-2023
4 weeks ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full time**What’s in it for you**: - Competitive salary - Fully paid training - 3 weeks of vacation pay - Company benefit plan after three months - Matching RRSP program from day one - Opportunities to learn & grow and be paid more as you increase your skills and responsibilities **In this role, you will**: - Respond to customer inquiries, in person or on the...
-
Customer Service Representative
4 days ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 201224Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate/ Hawkesbury/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
-
Customer Service Representative
3 weeks ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 201224Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate/ Hawkesbury/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...
