Customer Service Representative
7 months ago
Tulmar designs, manufactures and distributes engineered protective têxtiles, survivability and safety solutions for the Aerospace, Defence and Public Security industries.
Headquartered in Hawkesbury, Ontario, Tulmar operates a modern 60,000 square foot facility with equipment ranging from computerized cutting tables, stitching machines R.F. (radio frequency) welding and heat sealing equipment to highly sophisticated testing and certification equipment including cold temperature test chambers, inertia reel testing equipment and computerized measurement and test equipment for quality inspection.
We are currently looking for a **Customer Service Representative **to join a dynamic & close-knit team
Under the guidance of the Administration Manager, the Customer Service Representative is responsible for handling all customer inquiries in support of the daily operations of Tulmar Safety Systems Inc. and its affiliated companies. They will also be accountable for preparing quotations, providing sales support, assisting scheduling, entering sales orders, and general order management support.Duties & responsibilities:
- Handles customer/sales-related inquiries.
- Accurately maintain and update customer information in CRM and ERP databases.
- Provide customer and sales support including initiating tender review, confirmation of sales orders, respond to delivery inquiries, preparation of sales quotations and order management support to Sales, Operations, and Finance staff.
- Download and process RFQs, bid packages, and Purchase Orders from customer supply chain portals.
- Enters sales orders, generate parent and dependent shop floor orders, and allocate materials.
- Track priority orders and coordinate expedite requests with production scheduling.
- Communicate customer change orders to the production scheduling team.
- Attend production meetings and assist with the scheduling of orders.
- Verify internal part number information including stock availability, activity code, drawing number revision
- Enters and verifies internal customer pricing list and price codes.
- Coordinate investigation and resolution of customer complaints and RMAs.
- Assist with customer satisfaction monitoring including Supplier Performance Surveys.
- Relieves reception duties including answering telephone and relaying messages as required.
- Maintains internal record keeping systems.
- All other duties as required.
What you need to succeed:
- High school diploma or equivalent and 2 years of relevant work experience
- Strong English communication skills both oral and written. Bilingualism an asset.
- Strong computer skills in an MS Office and online portal environments
- Excellent organizational and interpersonal skills.
- Ability to respond to customer inquiries in an efficient and timely manner.
- Capable of working in a team environment.
- Capable of working on multiple requests simultaneously with a high level of accuracy.
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
Work Location: In person
-
Customer Service Representative
1 week ago
Hawkesbury, Canada MacEwen Petroleum Inc. Full time**Who We Are**: MacEwen is a growing family-owned company that has established itself as an industry leader. We’ve been around for 46 years, and we are still going strong! **About the role**: The Customer Service Representative with Campbell Petroleum (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional...
-
Customer Service Representative
2 months ago
Hawkesbury, Canada Assured Automotive (2017) Inc. Full timeThe Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent execution of WOW (Wow Operating Way) plan. - Schedule...
-
Customer Service Representative
1 week ago
Hawkesbury, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Customer Service Representative
2 weeks ago
Hawkesbury, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Customer Service Representative
3 days ago
Hawkesbury, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Customer Service Representative
4 days ago
Hawkesbury, Canada BMO Financial Group Full timeAddress: 280 Main Street East Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired...
-
Bilingual Customer Service Representative
7 months ago
Hawkesbury, Canada AnswerPlus Full timeAt AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. As a Bilingual Customer...
-
Bilingual (English-french) Customer Service
5 months ago
Hawkesbury, Canada LCBO Full timeLocation Address: 40-452 County Rd 17, Hawkesbury Number of Openings: 4 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your...
-
Customer Service Representative
7 months ago
Hawkesbury, Canada Scotiabank Full timeRequisition ID: 195684 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Hawkesbury/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...
-
Student Recruitment
6 days ago
Hawkesbury, Canada Contact North Full timeContact North | Contact Nord is seeking a positive, energetic and organized individual to fill the following part-time position: **STUDENT RECRUITMENT & SERVICES REPRESENTATIVE - Hawkesbury (Bilingual)** **Competition # 22-120-HAWK** - Help achieve annual registration targets by spending at least 40% of the time directly generating registrations from...
-
Customer Service Advisor
1 week ago
Hawkesbury, Canada Hawkesbury Honda Full time**Job Overview** **Responsibilities**: - Interact with customers in a professional and friendly manner - Provide information about automotive services and products - Handle cash transactions accurately - Upsell products and services to customers - Assist with scheduling appointments for automotive repairs - Resolve customer inquiries and complaints...
-
Customer Service Specialist
7 months ago
Hawkesbury, Canada Supa Vapes Full timeLooking for an experienced salesman to fulfil online orders and keep customers updated on the status of their order. Requirements for job success include being organized, having an attention to detail, and putting the customer first. We are a vape shop that specializes in customer service in both retail and ecommerce and offer a same day delivery service....
-
Inside Sales Representative
7 months ago
Hawkesbury, Canada Noreast Electronics Full timeNoreast Electronics is a manufacturer of power conversion Custom Magnetics for the transportation, medical and military industries. We were founded in 1977 and have built our business through a commitment to high quality products, delivered with excellent service. Our strength is based on the knowledge, enthusiasm, and experience of our dedicated employees...
-
Customer Service, Loan
2 weeks ago
Hawkesbury, Canada Fairstone Full timeAre you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible lending solutions to underserved Canadians. We are recruiting the best talents to join our diverse team in our Hawkesbury, ON branch. About the Role As a Lending Specialist, you will report to the Branch Manager and your main...
-
Customer Service
1 week ago
Hawkesbury, Canada Parco Piscines et Spas Full timeAccueillir et servir les clients à leur arrivée - Servir les clients au laboratoire d'analyse d'eau, faire les analyses d'eau et leur procurer l'information nécessaire pour l'entretien de leur piscine ou spa - Fournir des renseignements au sujet des différents produits offert en magasin - Aider à l'étalage des produits en magasin - Entretenir les lieux...
-
Sales Area Representative
3 days ago
Hawkesbury, Canada Staples Full time**Description - Externe** **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...
-
Financial Services Representative Ii
4 months ago
Hawkesbury, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Sales Representative
7 months ago
Hawkesbury, Canada Maximum Powersports Full timePowersports Sales Representative **Job Description**: - This is a full-time permanent position in which the sales representative will be greeting and serving the dealership’s customers, present our array of products, conclude the sale as well as take care of post-sale responsibilities. **Requirements**: - have experience in retail sales ; - be focused...
-
Sales Area Representative
3 days ago
Hawkesbury, Canada Staples Canada Full time: 1237058 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...
-
Part Time Retail Representative
1 week ago
Hawkesbury, Canada Merchandising Consultants Associates Full time**PUT YOUR MERCHANDISING EXPERTISE TO GOOD USE AT MCA. APPLY NOW FOR FLEXIBLE HOURS AND EXTRA INCOME!** **ABOUT MCA**: MCA is a leading Canadian Merchandising Company. MCA services Retailers and Consumer Packaged Goods companies across Canada. We offer Sales, Merchandising, Price collection, Retail Audits, Data Collection services and so much more. **ABOUT...