Bilingual Customer Service Representative

1 week ago


Hawkesbury, Canada AnswerPlus Full time

At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.

As a Bilingual Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. Bilingual CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero"

As a fulltime CSR we require open availability between 6 am and 12 am Monday to Sunday to work scheduled 30-40 hours per week. CSR's will be scheduled to work a minimum of two weekends per month.

We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.
- Celebrations and Company Events
- Coaching and Mentoring
- Dental, health, and EAP Benefits
- Paid Breaks
- Social Responsibility Initiatives
- Paid Training

Role and Responsibilities:

- Provide thoughtful and professional customer support
- Accurately collect details in an organized and timely manner
- Take messages, enter orders, process and dispatch service calls
- Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:
This position requires individuals who are fluently bilingual in English and French and both written and verbally.
- Technically savvy and proficient keyboard skills (ie: 50+ WPM)
- Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
- Strong communication skills - interpersonal, listening, verbal, and written
- Ability to smile through the phone and connect with callers positively
- Ability to multitask and prioritize tasks
- Empathetic
- Goal-oriented
- Team player

Work from Home Requirements:

- Quiet, dedicated room free of background noise
- Ability to connect the computer from a router - not wireless
- Windows PC - No Apple or Chrome Books
- Operating System: Windows 10
- Full, standard-sized keyboard with Function Keys (F1-F12) and a number pad
- Two monitors
- Webcam - for training and coaching purposes
- Wired head set with microphone that connects to your cell phone or landline
- Unlimited high-speed internet
- Unlimited Canada wide long-distance calling/cellphone calling plan
- Ability to provide your own ethernet cable

*Start date: to be determined

*Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Friday between 8am-10pm for training. Daily hours will change and are scheduled between 4-8 hours per day

*Compensation: $18.75 per hour plus $1.00 per hour performance bonus if targets are met when eligible ((after 6 months).

**Job Types**: Full-time, Permanent

Application question(s):

- Can you please rate yourself from 1-5 for English written and verbal?
- Can you please rate yourself from 1-5 for French written and verbal?

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Call center: 1 year (preferred)

Work Location: In person



  • Hawkesbury, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Hawkesbury, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Hawkesbury, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Hawkesbury, Canada Kognitive Marketing Inc Full time

    Field Sales Representative- Kognitive Sales SolutionsKognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the most...


  • Hawkesbury, Canada Scotiabank Full time

    Requisition ID: 173916 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate - 11.25 hours/Permanent/Hawkesbury As a Customer Experience Associate (Hawkesbury), you are the face, character and heart of our branches. Scotiabank is a place where we put our...


  • Hawkesbury, Canada Uline Full time

    About the PositionThis Outside Sales Representative role requires a motivated and results-driven individual who can build strong relationships with customers and drive business growth.Key ResponsibilitiesDevelop and implement sales strategies to achieve business objectives.Build and maintain strong relationships with customers, understanding their needs and...


  • Hawkesbury, Canada Assured Automotive Collision Full time

    ** Industry Leading Compensation: Salary, Bonus & Benefits** **The Customer Service Appraiser's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, and informing and updating customers and insurance companies...


  • Hawkesbury, Canada TERAPRO Group-Construction Full time

    **TERAPRO Group**, the land professional, is a dealer of agricultural and construction machinery. Its significant purchasing power and expertise make it a partner of choice for its customers. Terapro offers several points of service (18 branches) to better serve its customers by focusing on proximity through personalized management. **TERAPRO...


  • Hawkesbury, Canada Scotiabank Full time

    Requisition ID: 178113 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate /Hawkesbury/Permanent/ Part-Time/30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Hawkesbury, Canada Noreast Electronics Full time

    Noreast Electronics is a manufacturer of power conversion Custom Electromagnetics for the transportation, medical and military industries. We were founded in 1977 and have built our business through a commitment to high quality products, delivered with excellent service. Our strength is based on the knowledge, enthusiasm, and experience of our dedicated...

  • Sales Representative

    2 weeks ago


    Hawkesbury, Canada Maximum Powersports Full time

    Powersports Sales Representative **Job Description**: - This is a full-time permanent position in which the sales representative will be greeting and serving the dealership’s customers, present our array of products, conclude the sale as well as take care of post-sale responsibilities. **Requirements**: - have experience in retail sales ; - be focused...


  • Hawkesbury, Canada Uline Full time

    Ottawa, OntarioOutside Sales Representative - FrenchPay from $112,000 to $165,000 per yearSchedule: Monday - FridayUline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Ottawa, Ontario market.Your role in our Sales team is to help businesses from every...


  • Hawkesbury, Canada Rendez Vous Nissan Full time

    **Responsibilities**: - Work closely with customers to determine their needs and recommend the right car for them - Handle all aspects of the sales process, from initial contact to vehicle delivery and after sales follow up (prospecting) - Maintain a thorough knowledge of our inventory, including the features and benefits of each car **Requirements**: - A...


  • Hawkesbury, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Bilingual Client Care Administrator**...


  • Hawkesbury, Canada Scotiabank Full time

    Requisition ID: 148782 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Hawkesbury, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Hawkesbury, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Hawkesbury, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. - At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Advisor

    2 weeks ago


    Hawkesbury, Canada Hawkesbury Toyota Full time

    we are looking for a service advisor to join our team that has knowledge of vehicles, mechanical repairs and parts. this is a full time position from monday to friday. the position consists of greeting customers, booking appointments, explaining recommended services for their vehicle. also providing repair estimates for work needed. bilingual french and...


  • Hawkesbury, Canada Scotiabank Full time

    Requisition ID: 168112 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor Permanent Full-time Bilingual (English/French) Location: Hawkesbury, ON At Scotiabank we help employees build their futures - where they can be themselves, and win...