Customer Service Representative

6 months ago


Ottawa, Canada Bel-Air Toyota Full time

**Bel-Air TOYOTA is Hiring a Full Time Bilingual Delivery Specialist**

**WORK SCHEDULE IS FROM TUESDAY TO SATURADAY WITH FULL TIME HOURS**

**About us**:
Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1969. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and genuine, personalized care, which we tailor to suit our customers’ needs.

The Company offers an automotive experience designed with the customer in mind. We're ready to exceed our customers’ expectations. All our staff members strive to offer attentive, informative service that's also friendly and genuine.

**Compensation: Large base salary plus commission**

**Delivery specialist**

The delivery specialist ensures that every Bel-Air Toyota guests receives the utmost personalized experience when picking up their new or used vehicle.

**Responsibilities**:

- Ensure that all vehicles ready for delivery has been properly detailed, licensed, fueled etcprior to the delivery time.
- Work with the sales team to ensure that all accessories and add-ons have been properly installed or provided in the vehicle.
- Review the customer’s past vehicle purchase history in order to tailor the delivery.
- Provide the customer with a re-delivery experience should they wish at another convenient time and location.
- Ensure that all paperwork needing to be completed is prepared for the customer prior to delivery and that all documents needing to be given are present.
- Perform a dealership orientation (tour) for each customer and book their first appointment.
- Collect all customer information that may be missing and obtain privacy act documents.
- Set up technology features on the vehicle such as navigation, cell phone, garage openers, seats etc
- Keep up to date with new vehicle technologies
- Educated customers about CSI
- Take pictures of each customer delivery
- Other duties as assigned

**Condition of employment**
- All new employee must provide proof of double vaccination prior to hire

**Qualifications**
- **Bilingual is required (French and English)**:

- Drivers license (able to drive standard and automatic)
- OMVIC license is an asset
- Professional and personable.
- Knowledge in new vehicle automotive technologies
- Excellent organizational and prioritization skills
- Comfortable working in a fast pace environment and as a team
- Resourceful and self-sufficient
- Attention to detail
- Ability to multi task

Come join our team today

We are an equal opportunity employer

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- sales: 2 years (preferred)
- Customer service: 5 years (preferred)
- Administrative: 2 years (preferred)

**Language**:

- French (required)

Licence/Certification:

- Driving Licence (required)
- OMVIC (preferred)

Ability to Relocate:

- Ottawa, ON: Relocate before starting work (required)

Work Location: In person



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