Customer Service Representative

2 months ago

Ottawa, Canada Royal Canadian Mint Full time

The Mint is hiring a Customer Service Representative, Customer Solutions, who can thrive in a dynamic and inclusive environment.

Named one of the National Capital Region’s Top Employers, the Royal Canadian Mint has a rich history dating back to 1908 and is recognized as one of the largest and most versatile mints in the world. We produce coins for Canadian trade and commerce, manage the country’s coin system for optimum efficiency and cost, and are a world-renowned manufacturer of precious metals investment products, collectibles and medals. As a Crown corporation, we are owned solely by the Government of Canada, and mandated by the _Royal Canadian Mint Act _to mint coins in anticipation of profit and to carry out other related activities. Our vision is to be the best mint in the world through our customer focus, talented people, commitment to sustainable practices and the value it adds to Canada and Canadians

**SUMMARY OF DUTIES**: The Mint is hiring a Customer Service Representative, Customer Solutions, who can thrive in a dynamic and inclusive environment. Reporting to the Manager, Customer Solutions Center, the Customer Service Representative is responsible for processing customers’ orders; up-selling customers to purchase additional products; converting information calls into sales and assists customers by providing information on RCM products, account status and shipment status.

**Your Responsibilities**:

- Perform outbound calling as required for various campaigns with the goal to increase sales, and perform administrative tasks related to the customer service division
- Participate in surveying customers and collecting information

This is a remote position - must be available to meet in person at the Ottawa office location 1x/month.

**Qualifications**:
**Language Requirements**:

- Bilingualism (English/French) is required.

**Education**
- Successful completion of a Highschool diploma or equivalent or higher.

**Experience**
- Three (3) years experience in a call centre position and/or experience in customer service/relations.
- Previous sales experience required
- Experience using an online order database
- Experience with social media and online chat is an asset.

**Additional Qualifications**:
**Knowledge**:

- Strong knowledge and understanding of customer service principles
- Knowledge of sales techniques, especially over the phone.
- Knowledge of international shipping logistics and carriers, and INCO terms.
- Knowledge of customer credit limit management processes.

**Skills and Abilities**:

- Provide excellent customer service.
- Demonstrate excellent communication skills, both verbally and in writing.
- Proficient with MS Office (Word, Excel, PowerPoint).
- Ability for Problem-Solving and Resolution Efficiency.
- Efficiently prioritize tasks with sound time management skills.
- Ability to work under pressure and carry out repetitive tasks, effectively & efficiently using a computerized order entry system.
- Detail oriented

This opening is to be filled on a rotational operation and/or shift work basis.

**Why the Mint?**:
At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

**What to Expect**:
**Ready to mint your career?

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