Manager, Client Service

7 months ago


Vancouver, Canada HUB International Full time

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team

We are BC’s largest insurance broker, growing 15% year over year We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

**HUB Cares**: we are a company that gives back and is active in the community

The Opportunity

As the Manager, Client Service and Sales Support you’re responsible for overseeing all aspects of and service to our valued group benefits clients.

You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.

This position reports to our COO and is the expert and owner of our Group Benefits Division service and support functions for our Downtown Vancouver operation.

Key Responsibilities

Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible

Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:
Recruitment

Onboarding

Training & Development

Performance Management

Engagement

Foster a positive, engaging work environment to attract and retain top talent

Work with HR and COO to develop a career pathing plan for existing team members

Ensure effective and efficient business processes and procedures are in place

Optimize quality and volume of work

Workforce planning to meet business objectives and goals

Schedule regular meetings and check-ins with individual team members to discuss performance and goals

Ensure proper provincial licensing as well as insurance company contracting is in place

Collaborate with national and corporate resources

Support management with the oversight of Accounts Receivable or revenue allocation as needed

Other duties and responsibilities as assigned

Talent Management Responsibilities

Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.

Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations

Focus on development and career pathing for team members

Approve and manage staff schedules such as vacation, appointments, education

Coordinate vacation back-ups as needed

Host and maintain regular monthly meetings with the team

Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals

Know when to escalate issues to the next level of management

Assist in establishing team priorities and goals

The Requirements

A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team

Strong communication skills (verbal & written)

Excellent interpersonal skills

Able to manage a team of staff in a dynamic, fast-paced environment

Strong organizational skills

5-10 years group benefits experience

LLQP Licensed (in BC or other provinces)

**Asset experience that will make you stand out**:
Industry designation (CEBS or other)

Prior experience managing and developing talent

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page

Department General Management

**Required Experience**: 5-7 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent



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