Client Services Manager

4 weeks ago


Vancouver, Canada VERITEXT LLC Full time

Veritext is the global leader in litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere

**Overview**:

- Providing our clients with exceptional service is the foundation of our business. The **Client Services Manager** will drive day-to-day operations, proactively manage client requests and issues on cases and discovery matters while inspiring their team members to work together to exceed our clients' expectations.**What you'll do**:

- Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
- Manage the day-to-day tasks and workload for members of the **Client Services** team
- Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
- Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
- Ensure timecards are completed accurately and on time for the processing of payroll
- Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution

**Who you are**:

- 2-4 years of hands-on management experience
- Customer service oriented with strong interpersonal skills
- Ability to analyze workflow and effectively lead a team to meet clients' needs
- Ability to manage internal and external issues with grace and solve problems creatively
- Must possess excellent written and verbal communication skills
- Prior knowledge of and experience working in the legal and/or customer service industry is preferred

**Benefits**:

- Competitive compensation and total rewards package
- Extended health coverage that includes medical, dental and vision benefits
- ** Hybrid work structure** (2 or more days in office depending on business needs)
- Paid Time Off
- 3 personal/float days
- Matched RRSP to help you save for your future
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp - a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more



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