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Guest Service Representative Full-time

5 months ago

Edmonton, Canada Homes Alive Pets Full time

Why Homes Alive Pets?
This isn't your average pet store. You'll feel it when you walk through our door.

It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

Homes Alive is a family business pass down from generation to generation. But we're far from traditional. We create a welcoming, interactive and uncommonly organized environment to learn more about your furry companions and build a stronger, healthier bond with them.

You'll notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Pet ownership throws enough curveballs. You can feel at peace browsing our immaculate aisles because your favourite products are always stocked and easy to find. Our customers leave happier and better equipped to care for their pets. And we're proud of that.

**Job Purpose**

Guest Service Representatives are to provide and ensure optimal guest experience, store appearance and organization to be the most preferred and trusted pet store in Canada. It is the responsibility of the Guest Service Representative to meet the needs of guests and their pets through frequent check-ins, answering questions, stocked shelves and optimal solo shopping experience (Clean & maintained shelves, product in-stock, etc.).

**Responsibilities And Duties**

Guest Service
- Greeting all guests upon arrival, regular check-ins with guests to ensure needs are being met, efficient and friendly till check out experience, provide highest quality experience with honesty, integrity, and positivity

Store Appearance
- Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer

System Maintenance
- Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development
- Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that extends beyond the bounds of leader job role)

We are looking for applicants that are eager to improve, make others' lives better, and to enjoy their workplace.

**Wage Expectations**

Starting at $16.25 per hour.

**Qualifications And Skills**

**Requirements**:

- Excellent time management & attention to detail
- Self-motivation and high work intensity
- Excellent teamwork & collaborative abilities
- High social IQ to meet guests needs
- Effective communication ability
- Trustworthy & positive attitude

**Preferred**:

- 2+ years restaurant experience
- 2+ years grocery experience