Regional Service Manager

7 months ago

Vancouver, Canada Arjo Canada Full time

**Empowering careers at ARJO**

**What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day
- Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging._

Position**:Regional Service Manager**

Location: Western Canada
Job type: Full Time Permanent

**The impact you will have**

As a **Regional Service Manager**, you will be actively engaged in managing field service activities at healthcare facilities throughout the territory including the promotion and completion of on-site preventive maintenance and repair services, maintaining a high level of customer satisfaction, controlling inventory, managing data and documentation while achieving all measureable performance targets. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

As the **Regional Service Manager **you will be responsible for:

- Assisting in the preparation of annual performance targets including budgeted sales (including new agreement sales), budgeted expenses (including new hires), determination of key performance indicators including targets and other regional milestones.
- Assisting the National Director of Capital Service in formulating and communicating strategies, tactics and action plans to achieve national corporate performance goals.
- Formulating and communicating strategies, tactics and action plans to the National Director in order to achieve regional corporate account performance goals and contract maintenance.
- Working in conjunction with contracts and tenders team to successfully complete regional tender submissions.
- Effectively manage your team to achieve/exceed annual performance targets and comply with training requirements.
- Actively support the promotion and sale of Preventive Maintenance Agreements throughout your region and manage the completion of all Preventive Maintenance obligations.

**The skills you will need**
- An in-depth working knowledge of supervising and leading people in a fast paced environment
- Three (3) years of management experience in a related field
- A minimum of three (3) years of technical repair experience (preferably in a medical device organization).
- Experience working in a field service setting is an asset.
- Set of diverse experiences affording the individual a broad business perspective as well as the ability to anticipate critical issues for the department. This would include a strong knowledge of inventory control best practices and fleet management.
- Post-secondary degree or an equivalent education and experience
- Ability to travel as required to customer sites when needed and reside within the territory

**What we will offer in return**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- Full Benefit Coverage - medical, dental, vision, life insurance
- Registered Pension Plan (RPP) with 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Volunteer Time Off Program
- Participation in social events
- Base pay and variable compensation are the primary elements of the Arjo Base Compensation program. These vary depending upon the nature of the job.
- Talent Development - We support the development and growth of our employees through talent review and development and create career pathways for top performers.
- Work-life Flexibility - At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclu

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