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Service Advisor
4 weeks ago
The Automotive Service Advisor communicates directly with customers, managing their needs regarding automotive service repairs/maintenance. Your automotive knowledge and customer service skills will serve as a liaison between technician and the customer.
Major Tasks and Responsibilities
- Respond to customer inquiries over the phone and in person, identifying their needs
- Accurately record information for estimates
- Estimate cost and time for repairs. Confirm appointments
- Assist in the increase sales volume of the service department
- Take accountability to complete and control the status of work orders
- Process Work orders via register
- Review work orders with customers
- Act as liaison between customer and technician
- Operate computerized work order system via Costar/AMS Program
- Maintain professional appearance (uniform, hygiene, grooming & name tag)
- Follow corporate, store and department policies
- Participate in meetings and all training as required, developing and maintaining service, operations and health & safety knowledge through eLearning and other resources
- Valid driver’s licence to assist with bringing vehicles in/out of the shop if required
The position would be for evening and weekend shifts with the opportunity to grow within the company.
**Job Type**: Part-time
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Automotive Service: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
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