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Associate Retail

5 months ago

New Hamburg, Canada Mennonite Central Committee Full time

Canada, Ontario, New Hamburg

Applications due: 10 May, 2024

**Job Synopsis**

This 10 week Contract position is responsible for maintaining a high quality of customer service while keeping up in a fast paced, high capacity setting.
The Associate’s assignments will mainly be in the retail area, including cashier: assisting on cash; providing excellent customer service; issuing refunds when needed, merchandising the floor: maintaining cleanliness; prepping shop for seasonal displays; creating feature displays; putting out priced donations from the workroom, assisting with cash duties as it pertains to the retail area: creating and counting floats, preparing daily reconciliations.
The Associate will also assist in the workroom area: as a receiver, cleaning, hanging and pricing donations for sale.

The Associate will work in close collaboration with all of the Co-ordinators/Managers of the shop and is accountable to the General Manager.
As required, the Associate will receive health and safety training including WHMIS and First AID, CPR upon hire.

**Job Details**

Hourly Employee Full Time

**Qualifications**

Required
- Self-motivated and willing to take initiative while at the same time willing to work as a team with staff and volunteers
- Ability to create an atmosphere of a positive Christian presence within the shop
- Strong interpersonal skills with people of all ages and backgrounds
- Willing and able to work with a variety of people in a friendly way
- As a retail business - must be willing and able to work a variety of hours including evenings and Saturdays
- Ability to lift 50 lbs. and exert 11 to 25 lbs. of force frequently
- Requires about 6 or more hours of intermittent standing or walking in a standard workday
- Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary
- Sitting may be required only intermittently and occasionally
- Ability to make quick and thoughtful decisions
- Basic computer skills (MS Word, MS Excel, Internet)
- Healthy balance of patience and energy
- Heart for justice, active peacemaking and global understanding
- Police vulnerable sector check (required upon hire)
- Legally able to work in Canada

Preferred
- Experience working with volunteers
- Awareness of second hand market, retail trends and merchandising
- Knowledge of antiques and collectibles

To be eligible, youth must:

- meet all of the qualifications of the Canada Summer Jobs Program
- be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the _Immigration and Refugee Protection Act_ for the duration of the employment and,
- have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
- **International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible. As the objective of the Canada Summer Jobs program is to support youth entering the Canadian labour market, the temporary nature of an internationalstudent’s time in Canada does not allow for a long-term connection to the labour market.

**Key Responsibilties**

**General**
- Serve as a brand advocate and ambassador for MCC mission and values in every interaction with customers and donors
- Support Co-ordinators/Managers as needed to meet the demands of daily operations
- Assist with special events and projects as needed
- Establish and maintain positive working relationships with volunteers
- Greet customers and donors, respond to questions and provide outstanding customer service.

**Workroom and Retail**
- Be proactive in maintaining clean work spaces that meet health & safety standards, in the workroom and on the retail floor
- Assist in the ongoing organization of receiving area, workroom, and seasonal storage
- Sort, clean and price donations in various departments as needed
- Use a discernable eye when dealing with antiques and collectibles, ensuring one of a kind pieces are brought to the attention of the appropriate assistant manager
- Assist in maintaining the stock on the floor and setting up merchandise displays on the sales floor
- Utilize the POS system to cash customers out or administer returns, covering cash when needed
- Assist staff and volunteers with unloading donors’ vehicles
- Comply with all policy and regulation regarding donation acceptance

**Other**
- Assist with kitchen responsibilities (set up, clean up, etc.)
- Share the news about MCC and MCC Thrift Shops in the community
- Perform other job related duties as assigned
- Participate in MCCO orientations, provincial