Front Desk Supervisor

3 weeks ago


SaintJeansurRichelieu, Canada Holiday Inn Express Full time

The Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

**Responsibilities**:

- Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
- Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
- Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
- Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
- Coordinate with other departments to ensure smooth communication and efficient issue resolution.
- Handle guest complaints proactively and responsively to ensure their satisfaction.
- Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
- Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
- Maintain a clean, organized, and welcoming environment at the reception.
- Any other related tasks to ensure the quality of the department's service.

**Qualifications and Required Skills**:

- College degree in hospitality is an asset.
- Previous reception experience, with a minimum of 3 years in a supervisory role.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage delicate situations.
- Strong leadership skills and the ability to motivate and develop a team.
- Solid organizational skills and attention to detail.
- Proficiency in hotel management systems (OPERA) and computer tools.
- Familiarity with standard operational procedures in the hotel industry.

**Languages**:Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Type d'emploi : Temps plein

Salaire : à partir de 17,50$ par heure

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Fins de semaine au besoin

Ability to Commute:

- Saint-Jean-sur-Richelieu, QC J3A 1V1 (Obligatoire)

Ability to Relocate:

- Saint-Jean-sur-Richelieu, QC J3A 1V1: Relocate before starting work (Obligatoire)

Lieu du poste : En présentiel

Date de début prévue : 2024-03-04


  • Front Desk Agent

    3 weeks ago


    Fort Saint John, Canada Pomeroy Lodging LP Full time

    $18/hourWe are looking for a Front Desk Agent to join our team!Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because...


  • Fort Saint John, Canada Pomeroy Lodging LP Full time

    $18/hourMust be available to work weekends and graveyard shifts.We are looking for a Front Desk Agent to join our teamAre you a personable individual with a knack for problem-solving and organization? This is the perfect job for you Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive...


  • Fort Saint John, Canada Pomeroy Lodging LP Full time

    $18/hourMust be available to work weekends and graveyard shifts.We are looking for a Front Desk Agent to join our team!Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive...


  • Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full time

    We are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...


  • Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full time

    We are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...

  • Front Desk Agent

    1 month ago


    Petite-Rivière-Saint-François, Canada Club Med Full time

    Front Desk Agent - Charlevoix Job location Club Med Quebec Charlevoix Certifications Diploma in the relevant field preferred Ability in the language Fluent French and English, knowledge of another foreign language a plus Experience level 2-3 years experience in the field Contract type Permanant or temporary...

  • Front Load

    1 month ago


    Saint John, Canada FERO Full time

    Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a **Front** **Load Operator** based out of our **Saint John, NB** location. **Job Summary**: The **Front** **Load Operator** is responsible for the safe and...


  • Saint John, Canada Cineplex Full time

    Cineplex Careers - See Yourself Here! Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. Your work location: Avalon Mall The Rec Room City: St John's What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love...

  • Front Load Driver

    1 month ago


    Saint John, Canada Municipal Group of Companies Full time

    Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Front Load Operator based out of our Saint John, NB location. Job Summary:The Front Load Operator is responsible for the safe and efficient operation of a...

  • Front Load Driver

    1 month ago


    Saint John, NB, Canada Dexter Construction Company Limited Full time

    Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Front Load Operator based out of our Saint John, NB location. Job Summary: The Front Load Operator is responsible for the safe and efficient...


  • Saint-leonard, Canada Ferme Constantineau Bois De Foyer (La) Full time

    We are looking for an experienced Receptionist to manage our front desk and perform a variety of administrative and clerical tasks. - **Responsibilities**:_ - Greet and welcome visitors at the front desk and direct them appropriately. - Answer, screen, and forward incoming phone calls. - Collect retail payments from customers. - Set up retail contracts. -...

  • Supervisor

    23 hours ago


    Saint John, Canada Savers Full time

    Description Position at Value Village Job Title: Supervisor Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Front End Driver

    21 hours ago


    Saint John, Canada GFL Environmental Full time

    Front-End Drivers operate front-end trucks that provide services to a variety of multi-family residential and commercial routes removing and transporting waste or recyclables in fulfillment of customer contracts. This position will service multiple customers per day according to assigned routes. The waste will then need to be transferred to the appropriate...


  • Saint-Laurent, Canada GSM Depot Full time

    Responsibilities: - Maintain and organize files, both physical and computerized, ensuring accuracy and confidentiality - Assist with data entry tasks, such as updating spreadsheets and databases - Greet and assist visitors at the front desk, providing excellent customer service - Coordinate meetings and appointments, including preparing meeting materials...


  • Saint John, Canada Savers Full time

    Description Job Title: Retail Store Supervisor Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Reception Clerk

    1 month ago


    Saint-Lambert, Canada IGA Full time

    **Reception clerk**: Full-Time Number of hours per week : between 40 and 40 Shift : Day Availability : Anytime **Become a reception clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the one in your family who always inspects your delivery to make sure you got everything right? Then this job should be of...

  • Supervisor, Pricing

    1 month ago


    Saint-Laurent, Canada DSV Global Transport & Logistics Full time

    DSV - Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with...


  • Saint-Laurent, Canada Club CDL Full time

    Looking to join a great team in a dynamic work environment in Montreal's premier sports facility? Club CDL is looking for full-time AND part-time receptionists. **Salary**: $15.00-$21.00 per hour Schedule: - 8 hour shift COVID-19 considerations: To keep our staff and our members safe, we have installed Plexiglas throughout the Club and enforce strict...

  • Front Desk Agent

    1 month ago


    Saint-Laurent, Canada Gold's Gym Quebec Full time

    Gold’s Gym est le plus grand nom de la forme physique au monde. Depuis 1965, nous sommes le leader dans l’industrie de la santé avec plus de 3 millions de clients et 1000 emplacements. Tu rejoindrais le meilleur club de santé du monde. - Aider les clients à s’inscrire et à obtenir des services - Offrir un excellent service à la clientèle en...

  • front desk agent

    3 weeks ago


    Saint Paul, Canada 1859178 Alberta Ltd. Full time

    Education: Expérience: EducationNo degree, certificate or diplomaTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and...