Front Desk Agent

3 weeks ago

PetiteRivièreSaintFrançois, Canada Club Med Full time

Front Desk Agent - Charlevoix

Job location

Club Med Quebec Charlevoix

Certifications

Diploma in the relevant field preferred

Ability in the language

Fluent French and English, knowledge of another foreign language a plus

Experience level

2-3 years experience in the field

Contract type

Permanant or temporary contract

Company information

Club Med is above all an extraordinary utopia founded by the determination of two men: Gilbert Trigano and Gérard Blitz. The latter declared: "From this idea was born a érard Blitz struck the right chord in the after-war context. Releasing individuals from their constraints, allowing them to find themselves and return to original joys. The G.O, the founding pillar of Club Med "At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it’s a form of life", explained one of the founders, Gilbert Trigano.

Package

Permanent contract Competitive salary and healthcare package

Job description

You are Agile,flexible Attentive Good relational / customer relationship Rigorous Flexible Reactive You will Knowing perfectly all the standards, products and services offered in your village and Club Med in order to achieve a high level of satisfaction. Professionally assisting guests on arrival and departure (check-in / check-out) and during their stay. Making suggestions to your manager to improve daily operations. Getting involved in realizing the turnover of additional sales Knowing and applying the payment and billing policy and being responsible for all financial transactions in your workspace. Handling common requests in correlation with “Guest Relation” service if necessary, and assuming the tasks when it is closed, while ensuring communication and follow-up. Replacing the Night Audit or Night Receptionist according to the needs fixed by your manager. Knowing and applying the Hygiene & Safety standards and all emergency and evacuation procedures and informing the customers of these standards and procedures

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