Service Coordinator

4 weeks ago

Newmarket, Canada Innovative Group of Companies Full time

**About Innovative**:
Located in Barrie, Ontario, Innovative Automation’s team works together to create efficient custom automation solutions that consistently exceed client expectations. At Innovative Automation, we strive to lead globally, lead industry, and lead locally with passion and pride. We provide industry with factory automation solutions for Fortune 500 companies and our systems are installed worldwide for progressive companies. Our vision is to be the first-choice provider of automation solutions to global leaders in manufacturing. We foster a culture of innovation, inclusion, and camaraderie where all ideas are welcome, and every team member is encouraged to succeed.

**Why Work Here?**

At Innovative, we take pride in having a culture built on pride, respect, community, satisfaction, family, and safety, for all employees. Innovative Automation listens to, invests in, and supports employees, offering advanced skills, training, and opportunities for advancement and the future. We also care about letting our employees know how much we appreciate their hard work, which is why at Innovative we provide a fun working environment (work hard, play hard). We engage in many fundraisers for our community (such as the annual Pie in the Face event) and team building events, such as Holiday parties, Golf Tournaments, and more

**What We Offer**:

- Employer Matched RRSP (Registered Retirement Savings Program)
- Flex-time
- Extended Healthcare Benefits
- Employee Events
- Educational Assistance Programs
- Costco Membership
- Tool Replacement Program

**Job Opportunity**:
**_
What you’ll do:_**
- Receive and process all service requests from internal and external customers.
- Provide technical phone support to verify dimensional fit and alignment, functionality, and performance of customer systems.
- Collaborate with customers to gather the appropriate technical & situational lead up information to determine action plans and deliverables.
- Study blueprints, sketches, drawings, manuals, specifications, or sample parts as detailed in the Project Requirements Form to determine function of the finished machine and set-up requirements.
- Determine root cause analysis and put accurate corrective procedures in place.
- Possess the knowledge as to whom to collaborate with to get internal technical support as needed.
- Receive and process Purchase Orders and launch projects.
- Prepare travel arrangements with documentation package.
- Coordinate with internal teams to schedule service requests and assign resources.
- Collect and maintain accurate records of service requests and follow-up activities for reporting and billing purposes.
- Analyze service requests data to identify trends and opportunities for process & equipment improvement.
- Develop and implement effective strategies for optimizing delivered services and customer satisfaction.
- Train the customer on Controls circuit, set-up procedures & maintenance, tooling changes, set-up procedures & maintenance.
- Travel as required globally

**_ What you’ll need: _**
- Minimum Diploma in Electrical, Mechanical, Mechatronics Engineering or Equivalent Specialized Experience.
- Minimum 5+ Years’ Experience within the Automation or Automotive Manufacturing Field on Mechanical Assemblies, PLC controls, and Robotics.
- Working knowledge of Lean manufacturing concepts
- Working understanding of electrical and PLC function
- Strong Electrical and/ or Mechanical assembly knowledge of custom automation
- Electrical Code and CSA Knowledge
- Electrical and Mechanical Tool Knowledge
- Excellent communication and interpersonal skills
- If you require any accommodation during our recruitment process, please let us know._
- Company: RoboTape_

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