Certifications Specialist

6 days ago

Remote, Canada IIBA Full time

International Institute of Business Analysis (IIBA®) is a not-for-profit professional association with over 29,000 members worldwide. IIBA is the world’s leading association for business analysis, dedicated to advancing the profession and uniting a community of professionals to deliver better business outcomes. IIBA supports the business analysis community and discipline through the development of standards of practice, certification programs, as well as on-line and face-to-face networking opportunities through our website, webinars, local Chapters and conferences.

All employees work virtually from home office; therefore a minimum requirement is that employees have home office space and high-speed internet. This role requires employees to work non-standard hours to support global needs, employees are generally expected to be able to work during standard core hours (i.e. 9am to 5pm) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

**Job Summary**

The Certifications Specialist is responsible for critical examination development activities and improvements of IIBAs certification exams in support of IIBA’s strategic efforts to lead the global business analysis community and professional standards, so every person achieves more. Working with internal IIBA stakeholders, volunteer contributors from IIBAs global community, and external exam vendors, the Certification Specialist applies industry best practices to exam development and certification activities.

Reporting to the Manager, Certification Programs & Operations, this hands-on, dynamic role facilitates multiple item banks, leads volunteer item writers through the exam development lifecycle, manages certification translation activities, and improves certification and re-certification customer experience.

**Responsibilities**

Certification Exam Development
- Manage ongoing exam development across multiple item banks and certifications
- Lead and facilitate the work of key stakeholders and volunteer contributors in the item writing lifecycle from creation to test publication
- Establish multiple projects, schedules and deadlines under management approval
- Facilitate the item writing training session and prepare volunteers in testing and qualification assessment best practices
- Configure item bank for new/updated exams, certifications, and workflows
- Work closely with exam vendor to publish, pilot and conduct cut score analysis of new/updated exams
- Participate and contribute to practice analysis study sessions
- Support the exam blueprint process as needed
- Manage the launch of exam translation activities in collaboration with IIBA marketing teams, exam vendor, and volunteer contributors
- Maintain and update the exam version control database system
- Update certification-related information and support materials for IIBA members, chapters and partners

Relationship Management
- Coach volunteers in the roles and requirements of exam development and design
- Provide certification resources, material, and guidance to volunteers
- Coordinate and recognize the efforts of volunteers
- Create, maintain and approve volunteer hours in “Hands on Connect”

Certification Operations
- Create-update program materials/documentation (including vendor updates) for customer-facing and back-end administration
- Identify and recommend improvements to certification procedures and practices

Audits/Issues
- Manage the re-certification and ongoing qualification process for certification holders
- Conduct audits and assessments of certification and re-certification to ensure that operational procedures comply with certification guidelines and requirements
- Address operational issues and audits of certification and ensure escalations are resolved quickly and trends are identified

Volume Partner Exam Administration
- Set-up Exam Registration Windows
- Communicate requirements and provide guidance to IIBA’s account management
- Monitor and maintain IIBAs Registered Proctor Program
- Work closely with IIBA account management and the Customer Support Team to ensure compliance with established protocol
- Address issues, concerns and non-compliance and escalate as required

Technical Support
- Track volume and effort required for issue/exception handling, manual processes/workarounds and, recommend opportunities for improvements and/or automation
- Provide input to and validate impact of change on data, processes, and workflows
- Coordinate and participate in regression and user acceptance testing of AMS including updating test scripts

**Qualifications**
- Bachelor’s degree, college diploma or equivalent work experience in administration, education, adult learning, or related field
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