Guest Services

2 weeks ago

Richmond, Canada Nautilus Liveaboards Full time

As the premier ecotourism pioneer in Baja, we annually welcome a multitude of guests eager to explore our pristine environment. Our Guest Services team plays a pivotal role in ensuring our guests' experiences are nothing short of extraordinary, beginning from the moment they express interest in a trip until they embark on their journey. In essence, you will serve as a vital link, proactively addressing their needs, including accommodation arrangements, transportation, last-minute requests, baggage mishaps, travel delays, medical concerns, and seamless coordination with Sea Creatures, hotels, and other service providers. The Guest Services role encompasses responsibility for Nautilus liveaboards, Baja Expeditions, and more.

**Responsibilities**:
Engage with incoming guests in a friendly, courteous manner, consistently demonstrating an earnest commitment to delivering the utmost satisfaction with same-day responses to all guest inquiries during the workweek.

Maintain a meticulously organized spreadsheet to track requests received from our operations or sales teams, as well as oversee hotel transfers and other logístical details. Additionally, you will actively promote and assist clients with pre
- and post-trip packages while efficiently coordinating transportation arrangements.

Qualifications:
Proficiency in computer operations with prior experience.

Strong written and verbal communication skills in English.

Demonstrated ability to work effectively, with a keen focus on task completion.

Join us in delivering unforgettable eco-adventures to our esteemed guests. Your role in Guest Services is pivotal in shaping their memorable journeys through Baja's natural wonders.

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Paid time off

Ability to commute/relocate:

- Richmond, BC V7A 4S5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you a Scuba Diver?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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