Guest Services Agent
1 month ago
Primary Responsibilities:
- Greet guests and process hotel registration.
- Process customer credit at check-in in accordance with hotel policy.
- Provide guests with assistance at the front desk throughout their stay.
- Make reservations in accordance with hotel yield management practices.
- Arrange for services requested by the guest by working with other departments as appropriate.
- Create 100% guest satisfaction with a ‘Yes I Can’ approach and by seeking to exceed guest expectations.
- Give personal attention, take personal responsibility and use teamwork when providing guest service.
- Provide coverage for Night Audit shifts when staffing needs arise.
Job Requirements/Qualifications:
We are looking for people who commit to strong work ethics and are flexible to work various shifts.
- A background of customer service and Education/Experience in Hospitality.
- Excellent communication skill in English.
- Professional attitude, organizational skill and attention to details
- Ability to remain calm and organized under pressure in a fast paced environment
- A positive demeanor of helpfulness and empathy
- Experience in hotel preferred, but not a definite requirement
- Fluency in a second language is an asset
- Only applicants legally able to work in Canada and reside in the Lower Mainland will be considered.
Pay: From $22.30 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Supplemental pay types:
- Overtime pay
- Tips
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2022-06-17
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