Order Desk Clerk
3 weeks ago
**Loudon Bros. Wholesale** is looking for a motivated and enthusiastic **Order Desk Clerk **out of our **Thunder Bay**, **ON **location, who will answer incoming telephone calls and customer orders promptly, courteously, and professionally. In addition, you will be responsible for coordinating and administrating the documentation processes required to ensure the effective, timely operation of the Branch and coordinate with other departments, suppliers, and our customers.
**Requirements**:
- Minimum 2 years in a Customer Service position
- High School Diploma or equivalent
- Proficient in working with Excel, Outlook, Microsoft etc.
- Safety Footwear - required to have brief interactions in warehouse and driver teammates
**General Duties & Responsibilities**:
- Communicate with our customers by maintaining a high standard of customer service
- Respond to customer inquiries receive and process telephone orders
- Determine correct stock numbers for incoming orders
- Monitor orders to ensure they are in on time
- Determine the correct stock number for incoming orders
- Complete, check and verify proper order documentation
- Verify load reports to Bill of Lading (BOL)
- Pull invoices and match to BOL
- Prepare master BOL for carrier Forward completed run to the shipping dept.
- Prioritize, Coordinate, and advise customers of appropriate shipping methods
- Ensure inter-branch orders and transfers are handled professionally and liaise with other branches and supplier
- Other duties and responsibilities as assigned
**Core Competencies**:
- Take ownership of and successfully resolve problems as required
- Maintain Organization
- Teamwork and Time management
- Maintain Office Cleanliness
- Strategic Thinking, Excellent Communication & Customer Service skills
**Loudon Bros. Wholesale** is Thunder Bay’s leading broad line foodservice wholesaler and distributor serving convenience stores, grocery stores, restaurants, food service providers, not-for-profits, and various retail sector businesses throughout Northwestern Ontario. We are a 100% independent, family-owned and operated company, serving other local companies. And we’re proud to say that’s the way it‘s always been.
Come join our family company, where we pride ourselves on our "_**ONLY AS A TEAM**_" culture
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
Schedule:
- Day shift
- Morning shift
- Overtime
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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