Residence Front Desk Receptionist

3 weeks ago

Thunder Bay, Canada Lakehead University Full time

**RESIDENCE FRONT DESK RECEPTIONIST**

***Residence Services and Food & Conference Services**

**Thunder Bay Campus**

**Monday to Friday - 3:00pm to 11:00pm**

**Full-Time, Permanent**

**COPE, Level 5**

***

**Competition # COPE-23-01**

Under general supervision, the incumbent will provide clerical and reception support to Residence Services and Food & Conference Services. When required hours of work and days scheduled may be modified to address the needs of the University. The following is a brief outline off the responsibilities. A job fact sheet detailing the required duties is available in the Office of Human Resources.

**DUTIES**:

- Answer phones and take messages from students, conference guests, etc. when required;
- Transfer calls/inquires to appropriate locations when required;
- Receive trouble calls and service requests for residence and respond accordingly;
- Maintain accurate key inventory and issue and receive keys for students, staff, conference guests, travelers and contractors;
- Receives and sorts all incoming letter mail parcels and deliveries;
- Sends mail pick up notifications to students;
- Interacts with students, staff, conference guests, visitors and general public to provide and/or

obtain information on services, etc.;
- Organize and maintain various files of correspondence, records, brochures and other materials;
- Assess the condition of residence rooms prior to student arrival and departure as required;
- Other related duties as required.

**QUALIFICATIONS**:

- Post-secondary education preferred along with 1 year clerk/receptionist experience;
- Front desk and customer experience are preferred;
- Demonstrated proficiency with PC’s, and various office programs including Microsoft Office

(Word, Excel), Google Workspace, etc.;
- Ability to work independently and as part of a team;
- Excellent communication, organizational and interpersonal skills;
- Ability to work within a culturally diverse environment;
- Ability to work and handle all duties in a confidential manner;
- Ability to multitask and work under the pressure of deadlines;
- Ability to use a variety of office equipment including; photocopiers, printer and POS machine, etc.
- Must have a valid driver’s license;
- Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety

Related legislation and standard experience in a service-related environment.

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