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Client Services Clerk

3 months ago

North Bay, Canada Nipissing University Full time

Client Services Clerk

Full Time Support Staff

Reporting to the Manager, Client Services, the Client Services Clerk is the main point of contact for faculty, staff, students, and external clients requiring IT support and services. The Client Services Clerk will extend the Help Desk hours of operation by providing basic after-hours IT support during evenings and weekends. Working closely with the entire UTS team, this position prioritizes and escalates IT requests using the Help Desk ticketing system, playing a vital role in identifying widespread IT issues for quick remediation by the UTS team. This position is also responsible for general technical troubleshooting for employees and students, responding to Help Desk tickets, walk-in, phone, and email requests, and basic audio-visual classroom support needs.

The successful candidate will possess a two-year community college diploma, preferably in office administration, combined with basic information technology knowledge with one year of relevant experience.

A comprehensive group benefits and pension plan is offered, as well as a tuition subsidy for eligible dependents.

Please submit your letter of application and resume in one document, via email to by 4:00 p.m., Tuesday, June 18, 2024.

Hiring is subject to final budgetary approval. In accordance with Article 12.05 (b) of the OPSEU Full-Time Support Staff Collective Agreement and OPSEU Part-Time Staff Collective Agreement first consideration is given to those internal applicants. The search committee would like to thank all applications for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.

Nipissing University is committed to employment equity and strongly encourages applications, which may include self-identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities. 

Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada. The search committee would like to thank all applicants for their interest in Nipissing University. 

Nipissing University will provide accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources at .