Airport Ramp Service Agent
2 weeks ago
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO)
Persons employed as an LST are expected to:
- Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
- Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
- Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
- Maintain safe, clean and secure ramps and operations
- Drive a shuttle vehicle with passengers and/or luggage and cargo
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Other duties as requested
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Safely and accurately conduct flight line operations in accordance with established policies and procedures
- Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
- This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
- Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
To qualify for this position, applicants and those in the role must have:
- High school diploma or general education degree (GED)
-
Ramp Manager
Found in: Talent CA C2 - 2 weeks ago
Richmond, Canada AGI Canadian Company Full timeThe work of a Ramp Manager includes but are not limited to managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Accountable for daily operations. Maintain and improve customer and company safety and quality standards. Maintain good relations with customers and airport...
-
Vancouver Airport Jobs!
3 days ago
Richmond, Canada Strategic Aviation Services Full time**ONE DAY HIRING! VANCOUVER AIRPORT JOBS!** **15 February 2023, Wednesday** **9:00 AM - 4:00 PM** **Sky Cafe Warehouse** 6351 Westminster Highway, Richmond BC **We are hiring!** - Part Time Ramp Agent - Part Time Cabin Cleaning Agent ** **REQUIREMENT FOR RAMP AGENT**:Valid Canadian Driver's License - Learner's and Intl Driver's will not be...
-
Service Delivery Manager
4 days ago
Richmond, Canada Paladin Airport Security Services Full timeService Delivery Manager (SDM) - Vancouver Airport The **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses...
-
Customer Service Agent-airport
3 days ago
Richmond, Canada China Airlines Full timeFull-time position - Prepare flight operation related documentation - Supporting and coordinating passenger service operations on a daily basis including check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport - Assist passengers with general customer service and provide required information - Assist passengers in...
-
Night Auditor/front Desk Agent
6 days ago
Richmond, Canada Holiday Inn Vancouver Airport Full timeThe Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Sunday and Monday Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: -...
-
Airport Concierge
Found in: Talent CA C2 - 1 week ago
Richmond, Canada AGI Canadian Company Full timeResponsibilities: Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination. Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground...
-
Ground Operations Trainer
3 days ago
Richmond, Canada Pacific Coastal Airlines Full timePacific Coastal Airlines is seeking a permanent full-time** Ground Operations** Trainer & Quality Assurance **based out of South Terminal building located close to the Vancouver International Airport in Richmond**. **We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Reporting to...
-
Guest Services Agent
6 days ago
Richmond, Canada FAIRMONT Full timeCompany Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Overnight Guest Services Agent
6 days ago
Richmond, Canada FAIRMONT Full timeCompany Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Airport Operations Representative
2 days ago
Richmond, Canada Japan Airlines (JAL) Full timeThis position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers. - Supervise and work with entrustment companies to ensure high quality service delivery for our International customers - Oversee various customer related matters including but not...
-
Regional Manager, Airport Operations
4 days ago
Richmond, Canada Flair Airlines Ltd. Full time**Want to be part of a team that's changing the way Canada travels?** As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of...
-
Guest Services Agent
Found in: Talent CA C2 - 2 weeks ago
Richmond, Canada Accor Full timeCompany Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...
-
Airport Operations Representative
9 hours ago
Richmond, Canada Japan Airlines (JAL) Full timeJob Description: This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers. - Supervise and work with entrustment companies to ensure high quality service delivery for our International customers. - Oversee various customer related matters...
-
Payroll Coordinator
Found in: Talent CA C2 - 2 weeks ago
Richmond, Canada Paladin Airport Security Services Full timePayroll CoordinatorOur Payroll & Benefits Coordinators are responsible for processing full-cycle, biweekly payroll for all PASS employees, preparing final pay, processing ROEs on the Service Canada website, and maintaining employee files (bank information, vacation accrual, etc.). Your knowledge and experience with unionized payroll requirements in...
-
Compliance Officer
Found in: Talent CA C2 - 1 week ago
Richmond, Canada Paladin Airport Security Services Full timeCompliance OfficerOur Compliance Officers are responsible for conducting audits and assessments at various regional airports to ensure adherence to screening procedures, protocols, policies, and standards. Reporting to the Manager of Compliance, the Compliance Officer will play a crucial role in identifying, addressing, and when required, escalating the...
-
Manager, Program Development
2 days ago
Richmond, Canada Paladin Airport Security Services Full timeManager, Program Development & Enhancement **Responsibilities** - Perform scheduled reviews (quarterly, annually, seasonally, etc.) of internal policies and procedures across operational and support service departments - Align with the Director of Quality Assurance's Annual Quality Assurance Plan to ensure continuous improvement and enhancement of screening...
-
Pre-Board Screening Officer
Found in: Talent CA C2 - 1 week ago
Richmond, Canada Paladin Airport Security Services Full timePre-Board Screening OfficerWhat do Pre-Board Screening Officers do? You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by:Efficiently screening passengers and baggage through airport security checkpoints Providing information professionally and with integrityConfirming valid...
-
Pre-Board Screening Officer
Found in: Talent CA C2 - 14 hours ago
Richmond, Canada Paladin Airport Security Services Full timePre-Board Screening OfficerWhat do Pre-Board Screening Officers do? You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by:Efficiently screening passengers and baggage through airport security checkpoints Providing information professionally and with integrityConfirming valid...
-
Talent Acquisition Advisor
3 days ago
Richmond, Canada Paladin Airport Security Services Full timeTalent Acquisition Advisor (Bilingual) What does a **Talent Acquisition Advisor** do? You will use your advanced experience in Talent Acquisition, organization, strategy and communication to support the high-volume and high performing Talent Acquisition team through: - Developing a working knowledge of position requirements and biasness needs by...
-
Guest Services Associate
2 days ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...