Ground Operations Trainer

2 weeks ago

Richmond, Canada Pacific Coastal Airlines Full time

Pacific Coastal Airlines is seeking a permanent full-time** Ground Operations** Trainer & Quality Assurance **based out of South Terminal building located close to the Vancouver International Airport in Richmond**. **We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Reporting to Manager, Ground Operations, the Ground Operations Trainer & Quality Assurance will be responsible for the development, oversight, maintenance and delivery of all Customer Service training programs at Pacific Coastal Airlines. The successful incumbent will play a critical role with ensuring that all Customer Service Agents (CSAs) are trained and adhere to all company Standard Operating Procedures (SOPs), and Transport Canada Regulations.

**Responsibilities**:

- Develop training material and establish training programs as per SOPs
- Schedule and deliver initial, recurrent, and other required training courses for all Ramp Agents
- Prepare examinations and progress reports for initial and recurrent training programs
- Maintain training files/records of all Ramp employees in compliance with SOPs
- Audit and evaluate SOPs, Ground Operations Manual, job aids, and all other reference materials
- Audit and evaluate Ground Operations for compliance
- Perform SMS investigation of quality and incident reports pertinent to Ground Operations standards and procedures
- Provide direction to Ramp Agent personnel with regards to training related matters
- Support workers who have questions or need additional assistance in understanding their job responsibilities
- Monitor and evaluate performance of all Ramp employees relative to new training environments
- Maintain current knowledge and understanding of all current Ground Operations and Company policies and procedures
- Maintain the highest standards of safety and security at all times
- Other duties as assigned

**Education & Experience**:

- Minimum of 3 years work experience as a Ground Operations Agent or related field
- Previous instructing experience is an asset
- High School Diploma
- Knowledge of MS Office (Word, Excel, PowerPoint, Microsoft Access)
- Strong understanding of Ground Operations, SOPs, Company Indoctrination and Department training

**Skills, Knowledge & Abilities**:

- Excellent verbal and written communication skills
- Excellent organizational skills, professionalism and attention to detail
- Sense of leadership, diplomacy and team spirit
- Flexible to work various shifts (days, evenings, nights, weekends and holidays) including overnight travel
- Must be able to obtain and maintain designated security clearance (RAIC)

**_ Why Pacific Coastal Airlines?_**

Company Culture: We honour our company motto of _People Friendly, People First_ for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

  • Operations Supervisor

    4 weeks ago

    Richmond, Canada BC Maritime Employers Association Full time

    **Company**: BC Maritime Employers Association **Industry**: Training Safety & Recruitment **Level**: Fully On-Site **Job Family**: Operations Supervisor **Location**: Mitchell Island, Richmond, BC **Compensation**: Salary + Benefits OVERVIEW HOURS This role is a rotational role working between day shift and afternoon shift on a defined schedule of 2...

  • Manager, Fbo Operations

    5 days ago

    Richmond, Canada Skyservice Business Aviation Full time

    **SKYSERVICE BUSINESS AVIATION** Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full-service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and...

  • Manager, Operations

    4 weeks ago

    Richmond, Canada BC Maritime Employers Association Full time

    **Company**: BC Maritime Employers Association **Industry**: Training Safety & Recruitment **Level**: Fully On-Site **Job Family**: Manager, Operations & Maintenance **Location**: Richmond, BC **Compensation**: Salary + Benefits OVERVIEW MANAGEMENT The Manager, Operations & Maintenance is responsible for the safety, financial, asset and project...

  • Operations Manager

    3 days ago

    Richmond, Canada Air France KLM Full time

    The Operations Manager must ensure Operational integrity by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force (e.g.: CHM, GHM, GOM and SSM). In line with Group guidelines and standard of quality, manages activities of local Operations in order to ensure...

  • Safety Trainer

    5 days ago

    Richmond, Canada Reliable Training Services Full time

    Reliable Training Services is a safety training company. Our team is immensely passionate about workers being made aware of the risks and hazards they deal with and the methods to control them. Reliable Training Services primarily offers services for the following: - Fall Protection - Mobile Elevated Work Platforms (Scissor and Boom) lift operational...

  • Registration Coordinator

    4 weeks ago

    Richmond Hill, Canada Safeguards Training for Children and Adult Services Full time

    Are you longing to make an impact using your exceptional organizational and administrative skills to support a seamless learning experience for a diverse audience? Do you pride yourself on providing excellent customer service representing an organization making a social impact? If you’ve answered yes, we’d love to talk to you! Join SafeGuards Training...

  • Operator - Battery Recycling

    4 weeks ago

    Richmond, Canada Metalex Products Ltd. Full time

    Operator - Battery Recycling Richmond, BC ABOUT METALEX PRODUCTS LTD. **OUR COMPANY** Metalex Products Ltd. is a secondary lead smelting and refining facility located in Richmond, British Columbia, Canada. We’re carrying on a company legacy that goes back more than 50 years. Our team of about 20 employees offers our customers two essential...

  • Operations Analyst Co-op

    4 weeks ago

    Richmond, Canada MDA Full time

    **For those who dream of advancing our space in the Universe and on Earth, we’ll take you there!** Serving the world from our Canadian home and our global offices, **MDA** is an international space mission partner and robotics & space operations, satellite systems and geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today,...

  • Transload Operations Supervisor Yvr

    4 weeks ago

    Richmond, Canada Ceva Logistics Full time

    At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks...

  • Transload Operations Supervisor Yvr

    4 weeks ago

    Richmond, Canada CEVA Logistics Full time

    At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks...

  • Yvr Operations Coordinator

    4 weeks ago

    Richmond, Canada KF Aerospace Full time

    YVR OPERATIONS COORDINATOR We’re all about the craft. KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications,...

  • Technician, Line Service

    4 weeks ago

    Richmond, Canada Signature Flight Support Full time

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. A Line Service Technician...

  • Airport Ramp Service Agent

    4 weeks ago

    Richmond, Canada Signature Flight Support Full time

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. A Line Service Technician...

  • Landscape Horticulturist

    2 weeks ago

    Richmond, Canada School District #38 (Richmond) Full time

    LANDSCAPE HORTICULTURIST Recognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond...

  • Landscape Horticulturist

    1 week ago

    Richmond, Canada School District #38 (Richmond) Full time

    LANDSCAPE HORTICULTURISTRecognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond School...

  • Landscape Horticulturist

    2 weeks ago

    Richmond, Canada School District #38 (Richmond) Full time

    LANDSCAPE HORTICULTURIST Recognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond...

  • Caretaker

    4 weeks ago

    Richmond, Canada Fort Park Property Management Full time

    Job Title: Caretaker (Not living on site) **Job Type**: Permanent Part-Time, 20 hours per week Location: Richmond, BC We are seeking to hire a reliable and experienced Caretaker to manage an apartment building located in Richmond. As a Live-Out Caretaker, you will be responsible for maintaining the cleanliness and safety of our building and grounds,...

  • Microbiologist

    4 weeks ago

    Richmond Hill, Canada Apotex Inc. Full time

    **About Apotex Inc.** **Job Summary**: Under the direction of Laboratory Supervisors, the Microbiologist QS7 will conduct and provide Technical Support for Microbiological testing on Finished Products (commercial, R&D development and stability) and Raw Materials, Bacterial Endotoxin Testing and Antimicrobial Effectiveness Testing within the Apotex group of...

  • Cabin Crew Training Planner

    3 days ago

    Richmond, Canada Flair Airlines Ltd. Full time

    **Want to be part of a team that's changing the way Canada travels?** As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of...

  • Data Science Business Operations Intern

    4 weeks ago

    Richmond, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...