Airport Operations Representative

2 weeks ago


Richmond, Canada Japan Airlines (JAL) Full time

This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers.
- Supervise and work with entrustment companies to ensure high quality service delivery for our International customers
- Oversee various customer related matters including but not limited to check in,

reservations, ticketing, baggage handling, arrival and boarding formalities, and VIP assistance.
- Handle any irregular situations that may arise
- Flight operations duty to control overall process of flight handling by closely monitoring handling progress, weather conditions, and any related irregularities
- Take actions on maintaining coordination among person in charge, related authorities and crew members to ensure on-time and safe flight operations
- Other duties as assigned

**Minimum Requirements**:

- Must be authorized to work in Canada and preferably reside in the Greater Vancouver Regional area (no visa support available)
- Prior Airline customer service experience required: 1 year (preferred)
- Must be available to work on weekends and holidays
- Must be able to obtain Airport Security clearance from Transport Canada
- Excellent interpersonal communication skills and a team player
- Ability to work under pressure, handling multiple tasks while paying attention to customer service
- Proficiency in MS office products such as Google work suite, Word & Excel, Powerpoint

**Preferred Qualifications**:

- Knowledge in Amadeus Altea Check In /Reservation system
- Bilingual English and Japanese language skills
- Hospitality management skills

**We offer**:

- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills with career growth opportunities

**Benefits**:

- Major medical and dental benefits
- Staff Travel benefits (upon successful completion of 6 months continuous service)

Pay: $36,000.00-$43,200.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work Location: In person


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