Service Manager
2 weeks ago
**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation.
**___________________________________________**
**SERVICE MANAGER**
**LOCATION**:London, ON
**WORK ENVIRONMENT**: Shop, Office & Customer Facilities
**TYPE**:Full-Time (Monday-Friday)
**SUMMARY**:
- The Service Manager will be a hands-on, organized and engaged leader who is responsible for (i) providing guidance and direction to the Service team in alignment with the branch and company Service department objectives, (ii) overseeing the day-to-day operations of the Service department and (iii) developing and maintaining strong customer relationships to support continued Service growth in the region._
**ABOUT YOU**:
- Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
- Superior customer service and communication skills
- Ability to motivate, coach and support teams to drive desired results
- Ability to foster team-work and champion company values
- Extremely organized and proactive
- Ability to plan and execute work independently
- Proficient with repair order programs and MS Office (Outlook, Excel)
- Strong problem-solving skills
- Full understanding of all relevant safety and compliance regulations, policies, and generally accepted work practices relating to Truck/Trailer/HE shop operations
**POSITION REQUIREMENTS/QUALIFICATIONS**:
**_ Education/ Certification: _**
- Truck & Transport/Heavy Duty Journeyman preferred but not mandatory
- Valid driver’s license with a clean driver’s abstract
- CDL Driver’s License preferred
**_ Experience: _**
- 3+ years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
- Strong mechanical expertise with knowledge of equipment repair processes
- Strong technical knowledge of hydro-electrical systems
- Previous responsibility for a Service P&L and demonstrated ability to achieve results
**POSITION RESPONSIBILITIES**:
- Manage and oversee the operations of the Service department by monitoring the scheduling, quality, safety and productivity of the team, as well as the satisfaction of customers
- Provide coaching and guidance to a team of Service Technicians and a Service Coordinator ensuring a productive, engaging and safe workplace
- Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management
- Create and implement process improvements to maximize efficiency and profitability within the shop
- Provide training or schedule training sessions for the Service team as required to ensure up-to-date knowledge and a continuous learning environment
- Monitor and assess employee’s performance and provide effective feedback
- Identify skill gaps/opportunities within the team and implement effective development plans
- Monitor established KPIs for the department reporting any key variances to Management
- Conduct regular Service department team meetings to review successes, opportunities for improvement, health and safety and process updates/ changes
- Review and assess workload/ resources and make recommendations to Management if changes are required
- Participate in the recruiting and onboarding processes for new Service employees
- Assist with technical work in the Shop or the Field as required to meet productivity targets and customer deadlines
- Effectively problem-solve any customer concerns or issues
- Conduct frequent customer visits to maintain established accounts and drive new business for the department
- Provide strategic recommendations to Management as to business growth opportunities and support the execution of approved strategies
- Provide technical expertise or demonstrations and training to customers as required
- Review customer accounts in collaboration with Accounting to ensure timely billing and payment
- Stay up to date with industry changes that impact Service team and/or customers and communicate applicable information effectively
- Communicate effectively with the Sales and Parts departments to ensure optimal customer experience
- Part
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