Restaurant Manager

4 days ago

North York, Canada Scarborough Food Security Initiative Full time

**Manager - Restaurant Operations**

**ORGANIZATION OVERVIEW**

Scarborough Food Security Initiative (Feed Scarborough) is a community driven and led charity in South Scarborough focused on Food Insecurity and Poverty in the region. Born out of the 2020 pandemic, Feed Scarborough has three levels of approach to Food Insecurity. The “Urgent Need approach (We run 6 Food Banks, Mobile Soup Kitchens and Covid Vaccine awareness Programmes), The “Long Term Sustainable” approach (We run business incubation programme for our clients, Culinary and Hospitality training programme for Youth, Community Gardens and training on growing sustainable food), The “Systemic” approach (We realize that we can never solve the food insecurity problem without significant policy change. Food is a Human Right in Canada, and we need our governments to upheld the commitment that Canada made over 50 years ago. Currently we serve over 8500 Community Members every week through our programmes.

**ROLE OVERVIEW**

The Manager of Restaurant Operations, you will lead the FoodHall TO Programme for our organization. This will include the development of community-based partnerships with an emphasis on implementing our innovative problem-solving strategy. On a day-to-day, you will be managing the operations of FoodHall TO and train the student entrepreuneurs on how to start and run their own food businesses.The focus of this role will include:

- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Work with new Canadians and train them in the restaruant industry

**KEY SUCCESS FACTORS**
- Bachelor’s degree or diploma in Hospitality Management or related field is recommended.
- Knowledge and experience in managing multi unit food court operations.
- Knowledge and experience of Hospitality teaching is an asset.
- Tech savvy with a flair for creativity and innovation and design.
- Excellent oral and written communication skills.
- Detail oriented with strong organizational skills.
- Creative and ready to think outside the box.
- Very patient with new Canadians and willing to teach them the ropes of running their own food business.
- A key team player who is willing to support all team members and clients, with a client
- centered approach.

Application Deadline: As soon as possible

**Job Types**: Full-time, In person

**Salary**: $ 50,000 + Benefits, 2 weeks vacation

Schedule: Tuesday to Saturday (some weekends and late evenings may b e required)

**Requirements**:

- Multi-Unit Restaurant Management Experience: 5 years (preferred)
- Canadian Resident or Permanent Resident or Canadian Refugee Status or Open work permit
- Post Secondary Graduate from a Hospitality programme preferred.
- Running and Operating own food business is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Ability to Commute:

- North York, ON M2N 5P6 (required)

Ability to Relocate:

- North York, ON M2N 5P6: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-19

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