Clerk, Customer Service

2 weeks ago


Mississauga, Canada JF Automation Inc. Full time

or equivalent experience

**Work setting**:

- Business

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Type and proofread correspondence, forms and other documents
- Schedule and confirm appointments
- Determine and establish office procedures and routines
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
- Set up and maintain manual and computerized information filing systems

**Supervision**:

- Customer service clerk

**Computer and technology knowledge**:

- MS Excel
- MS Windows
- MS Word
- Accounting software
- Quick Books
- MS Office

**Technical terminology**:

- Legal
- Engineering

**Area of specialization**:

- Statistics
- Reports and records
- Invoices
- Financial statements
- Contracts

**Security and safety**:

- Bondable
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
- Confidential security clearance
- Secret clearance

**Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
- Willing to travel regularly
- Travel expenses paid by employer

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure

**Personal suitability**:

- Client focus
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Accurate
- Ability to multitask


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