Clerk, Customer Service
2 weeks ago
or equivalent experience
**Work setting**:
- Business
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Type and proofread correspondence, forms and other documents
- Schedule and confirm appointments
- Determine and establish office procedures and routines
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
- Set up and maintain manual and computerized information filing systems
**Supervision**:
- Customer service clerk
**Computer and technology knowledge**:
- MS Excel
- MS Windows
- MS Word
- Accounting software
- Quick Books
- MS Office
**Technical terminology**:
- Legal
- Engineering
**Area of specialization**:
- Statistics
- Reports and records
- Invoices
- Financial statements
- Contracts
**Security and safety**:
- Bondable
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
- Confidential security clearance
- Secret clearance
**Transportation/travel information**:
- Own transportation
- Own vehicle
- Valid driver's licence
- Willing to travel regularly
- Travel expenses paid by employer
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Client focus
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Accurate
- Ability to multitask
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